Rachel Deveaux
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the corporate industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Cash N GO
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Paying utility bills, Insurance payments and booking flight reservations.
Cashier
Bahama Pearl
09.2022 - Current
- Job consisted of cashier duties, restocking and assisting customers.
Service Representative
Ministry of Finance
07.2021 - 08.2022
- Summer student
- Job consisted of filing, data entry, and answering telephone calls.
Customer Service Representative
M&M Import and Export
07.2021 - 08.2021
- Summer student
- Job consisted of billing, answering telephone and assisting customers.
Education
Diploma -
St. John's College
Nassau, Bahamas06.2022
Skills
- Manage customer calls
- Microsoft Word and Excel proficient
- Proofreading documents
- Communication skills
- Critical Thinking
- Money handling abilities
- Payment Processing
- Data Collection
- Complaint resolution
- Data Entry
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Awards
Emerald Club - St. John's College
Community Service
Key Club, Active Key Club member that enjoys volunteering to promote a healthy living environment for all citizens of The Bahamas.
Timeline
Customer Service Representative
Cash N GO
07.2024 - Current
Cashier
Bahama Pearl
09.2022 - Current
Service Representative
Ministry of Finance
07.2021 - 08.2022
Customer Service Representative
M&M Import and Export
07.2021 - 08.2021
Diploma -
St. John's College
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