Rajiv Clarke
Nassau,Bahamas
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Service Engineer
DigiPhoto Entertainment & Imaging
Nassau, Bahamas
12.2019 - Current
- First & Second level support for helpdesk
- Conduct preventative maintenance
- Conduct new IT installations
- Focused customer support
- Effective monitoring and operational processes
- Analyze & troubleshoot network
- Perform maintenance of Windows Server 2016
- Assist and troubleshoot all issues with DEI's imaging software for sales agents on site or remote
- Manage day to day IT operations
- Install/Repair all imaging equipment
- Manage & maintain SAN
- Document & report all outages
Technical Service Agent
Southworth Consultants
Nassau, Bahamas
05.2018 - 12.2019
- Provide technical support for end users regarding various operating
systems & applications - Maintenance & monitoring of computer network systems
- Install and configure computer hardware, operating systems, network printers & applications
- Talk clients through series of actions, either face-to-face or via
phone in a remote support session, to help set up systems or resolve issues - Manage, monitor & troubleshoot virtual workloads for end users
- Install & configure wireless networks at various client locations
- Respond to end users issues in a timely manner via phone or email
- Establish a good working relationship with clients
- Ensure all issues are properly logged using ticketing system
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Install, Configure & Manage ESXi hosts & virtual workloads for various clients
Technician
Private Fire Protection
Nassau, Bahamas
08.2010 - 05.2018
- Portable Fire Extinguisher Installation & Service
- Emergency Lights & Exit Signs Inspection
- Payroll Data Entry
- Administrative Duties
- Messenger Duties
Technical Support Agent
Ministry of Finance I.T.U Department (6-Month Contract)
Nassau, Bahamas
12.2009 - 07.2010
- AS400 installation & configuration
- Lotus Notes installation & configuration
- Installed software, hardware and resolved technical issues
- Provided base level IT support to non-technical personnel within the
various government agencies - Instructed and trained end-users regarding computer literacy
- Resolved problems with malfunctioning products
- Built and provided basic end-user troubleshooting and desktop
support on windows systems - Install, diagnosed, & resolve issues regarding network printers
- Diagnosed & resolve technical hardware & software issues involving
internet connectivity - Performed PC tune up & antivirus installation
- Ethernet cable crimping and testing
Technical Support Agent
America Online
Nassau, Bahamas
01.2006 - 07.2006
- Managed call flow and responded to technical support needs of
customers - Resolved customer issues in a clear, courteous and straightforward
manner - Identified and solved technical issues with a variety of diagnostic
tools - Answered telephone calls promptly and minimized delays that could
lead to abandoned calls - Described solutions to customers accurately and persuasively
- Used ticketing systems to manage and process actions taken
- Assist customers with the installation of AOL software
Education
Associate of Science - Computer Networking Technology
Remington College
Tampa, FL2006
Skills
- Configuring access to resources
- Configuring hardware & applications
- Configuring network connectivity
- Identifying cause of and resolving network issues
- Identifying cause of and resolving desktop application issues
- Support for mobile users
- Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
- Installing and configuring Fortinet Fortigate firewall
- Administer & maintain system accounts through Active Directory
- Build and Install computer infrastructure hardware, servers, and virtual machines using a vSphere environment based on business requirements
- Installation & configuration of VMware vCenter server
- Ability to provide administrative support for VMware vSphere
- Understanding of & ability to implement a virtual infrastructure based on a conceptual, logical, & physical design
- Installation & configuring of a vSAN solution
- Understanding of various storage protocols such as iSCSI, FCoE and FC
- Understanding of various networking protocols such as TCP,UDP, FTP etc
- Ability to install & provision access points for wireless networks
- Manage & maintain deployed access points
- Configuration of remote & campus access points
- Routing and switching protocols
- Virtual Networking
- LAN/WAN technologies
- Network design methodologies (collapsed & 3-tier core design)
- Troubleshoot network connectivity issues using ICMP
- Configuration and troubleshooting of VLANs
- Configure, verify and troubleshoot IPv4 addressing and subnetting
- Configuration and troubleshooting of STP protocols
- Configuration of static routing and dynamic routing
- Backup and restore network switches & routers configurations
- Excellent analytical, problem solving & troubleshooting ability
- Strong communication, customer service & interpersonal skills
- Understanding of Networking & Port Address Translation (NAT & PAT)
- DNS lookup, DHCP, TFTP, DNS, HSRP, VRRP, NTP operation
- Ability to multi-task & prioritize effectively
- Strong attention to detail
- Good organizational skills
Certification
- VMware Certified Implementation Expert Data Center Virtualization 2020
- VMware Certified Advanced Professional - Data Center Virtualization Deploy 2020
- VMware Certified Advanced Professional - Data Center Virtualization Design 2020
- VMware Certified vSAN Specialist 2020
- VMware Certified Professional - Data Center Virtualization 2020
- Cisco Certified Network Associate (CCNA 200-301)
- HPE Aruba Certified Mobility Associate V8
- Microsoft Certified Solutions Associate: Windows 10
- Microsoft Certified Solutions Associate: Windows 7
- Microsoft Certified Professional
- CompTia A+
Currently pursuing CCNP 350-301 Cisco Enterprise Network Core Technologies & 300-401 Cisco Enterprise Advanced Routing and Services
Completed Training Courses
- CompTia Network +
- Implementation of Aruba Wireless LAN
- VMware vSphere: Install, Configure, Manage [6.7]
References
Dykstra Forbes - (242) 357-7584
Ricardo Deveaux - (242) 814-2054
McQuenton Bonimy - 1 (438) 401-9211
Timeline
IT Service Engineer
DigiPhoto Entertainment & Imaging
12.2019 - Current
Technical Service Agent
Southworth Consultants
05.2018 - 12.2019
Technician
Private Fire Protection
08.2010 - 05.2018
Technical Support Agent
Ministry of Finance I.T.U Department (6-Month Contract)
12.2009 - 07.2010
Technical Support Agent
America Online
01.2006 - 07.2006
Associate of Science - Computer Networking Technology
Remington College
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