Summary
Overview
Work History
Education
Skills
Certification
Completed Training Courses
References
Timeline
Generic

Rajiv Clarke

Nassau,Bahamas

Summary

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

Overview

13
13
years of professional experience
1
1
Certification

Work History

IT Service Engineer

DigiPhoto Entertainment & Imaging
Nassau, Bahamas
12.2019 - Current
  • First & Second level support for helpdesk
  • Conduct preventative maintenance
  • Conduct new IT installations
  • Focused customer support
  • Effective monitoring and operational processes
  • Analyze & troubleshoot network
  • Perform maintenance of Windows Server 2016
  • Assist and troubleshoot all issues with DEI's imaging software for sales agents on site or remote
  • Manage day to day IT operations
  • Install/Repair all imaging equipment
  • Manage & maintain SAN
  • Document & report all outages

Technical Service Agent

Southworth Consultants
Nassau, Bahamas
05.2018 - 12.2019
  • Provide technical support for end users regarding various operating
    systems & applications
  • Maintenance & monitoring of computer network systems
  • Install and configure computer hardware, operating systems, network printers & applications
  • Talk clients through series of actions, either face-to-face or via
    phone in a remote support session, to help set up systems or resolve issues
  • Manage, monitor & troubleshoot virtual workloads for end users
  • Install & configure wireless networks at various client locations
  • Respond to end users issues in a timely manner via phone or email
  • Establish a good working relationship with clients
  • Ensure all issues are properly logged using ticketing system
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Install, Configure & Manage ESXi hosts & virtual workloads for various clients

Technician

Private Fire Protection
Nassau, Bahamas
08.2010 - 05.2018
  • Portable Fire Extinguisher Installation & Service
  • Emergency Lights & Exit Signs Inspection
  • Payroll Data Entry
  • Administrative Duties
  • Messenger Duties

Technical Support Agent

Ministry of Finance I.T.U Department (6-Month Contract)
Nassau, Bahamas
12.2009 - 07.2010
  • AS400 installation & configuration
  • Lotus Notes installation & configuration
  • Installed software, hardware and resolved technical issues
  • Provided base level IT support to non-technical personnel within the
    various government agencies
  • Instructed and trained end-users regarding computer literacy
  • Resolved problems with malfunctioning products
  • Built and provided basic end-user troubleshooting and desktop
    support on windows systems
  • Install, diagnosed, & resolve issues regarding network printers
  • Diagnosed & resolve technical hardware & software issues involving
    internet connectivity
  • Performed PC tune up & antivirus installation
  • Ethernet cable crimping and testing

Technical Support Agent

America Online
Nassau, Bahamas
01.2006 - 07.2006
  • Managed call flow and responded to technical support needs of
    customers
  • Resolved customer issues in a clear, courteous and straightforward
    manner
  • Identified and solved technical issues with a variety of diagnostic
    tools
  • Answered telephone calls promptly and minimized delays that could
    lead to abandoned calls
  • Described solutions to customers accurately and persuasively
  • Used ticketing systems to manage and process actions taken
  • Assist customers with the installation of AOL software

Education

Associate of Science - Computer Networking Technology

Remington College
Tampa, FL
2006

Skills

  • Configuring access to resources
  • Configuring hardware & applications
  • Configuring network connectivity
  • Identifying cause of and resolving network issues
  • Identifying cause of and resolving desktop application issues
  • Support for mobile users
  • Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
  • Installing and configuring Fortinet Fortigate firewall
  • Administer & maintain system accounts through Active Directory
  • Build and Install computer infrastructure hardware, servers, and virtual machines using a vSphere environment based on business requirements
  • Installation & configuration of VMware vCenter server
  • Ability to provide administrative support for VMware vSphere
  • Understanding of & ability to implement a virtual infrastructure based on a conceptual, logical, & physical design
  • Installation & configuring of a vSAN solution
  • Understanding of various storage protocols such as iSCSI, FCoE and FC
  • Understanding of various networking protocols such as TCP,UDP, FTP etc
  • Ability to install & provision access points for wireless networks
  • Manage & maintain deployed access points
  • Configuration of remote & campus access points
  • Routing and switching protocols
  • Virtual Networking
  • LAN/WAN technologies
  • Network design methodologies (collapsed & 3-tier core design)
  • Troubleshoot network connectivity issues using ICMP
  • Configuration and troubleshooting of VLANs
  • Configure, verify and troubleshoot IPv4 addressing and subnetting
  • Configuration and troubleshooting of STP protocols
  • Configuration of static routing and dynamic routing
  • Backup and restore network switches & routers configurations
  • Excellent analytical, problem solving & troubleshooting ability
  • Strong communication, customer service & interpersonal skills
  • Understanding of Networking & Port Address Translation (NAT & PAT)
  • DNS lookup, DHCP, TFTP, DNS, HSRP, VRRP, NTP operation
  • Ability to multi-task & prioritize effectively
  • Strong attention to detail
  • Good organizational skills

Certification

  • VMware Certified Implementation Expert Data Center Virtualization 2020
  • VMware Certified Advanced Professional - Data Center Virtualization Deploy 2020
  • VMware Certified Advanced Professional - Data Center Virtualization Design 2020
  • VMware Certified vSAN Specialist 2020
  • VMware Certified Professional - Data Center Virtualization 2020
  • Cisco Certified Network Associate (CCNA 200-301)
  • HPE Aruba Certified Mobility Associate V8
  • Microsoft Certified Solutions Associate: Windows 10
  • Microsoft Certified Solutions Associate: Windows 7
  • Microsoft Certified Professional
  • CompTia A+

Currently pursuing CCNP 350-301 Cisco Enterprise Network Core Technologies & 300-401 Cisco Enterprise Advanced Routing and Services

Completed Training Courses

  • CompTia Network +
  • Implementation of Aruba Wireless LAN
  • VMware vSphere: Install, Configure, Manage [6.7]

References

Dykstra Forbes - (242) 357-7584

Ricardo Deveaux - (242) 814-2054

McQuenton Bonimy - 1 (438) 401-9211

Timeline

IT Service Engineer

DigiPhoto Entertainment & Imaging
12.2019 - Current

Technical Service Agent

Southworth Consultants
05.2018 - 12.2019

Technician

Private Fire Protection
08.2010 - 05.2018

Technical Support Agent

Ministry of Finance I.T.U Department (6-Month Contract)
12.2009 - 07.2010

Technical Support Agent

America Online
01.2006 - 07.2006

Associate of Science - Computer Networking Technology

Remington College

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Rajiv Clarke