Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Awards
Timeline
Generic

Ramon A. Patterson

New Providence

Summary

Experienced in honing process improvement and team leadership skills in a fast-paced setting. Eager to pivot into a new field where strong organizational abilities and dedication to efficiency can make a significant impact. Demonstrated history of boosting productivity and streamlining operational workflows, poised to contribute effectively to any team or organization looking to achieve optimal results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Manager

Avis Budget Group
01.2022
  • Increase financial profitability, maximize operational efficiency, improve customer satisfaction and lead teams of people
  • Supervise one or more of the daily operations and sales functions to ensure maximization of fleet, revenue, customer satisfaction and employee management
  • Manage, plan, and implement staffing schedules based on business demands and transaction levels
  • Implementing the use of macros and providing strategies to ensure readiness of the fleet for daily operations.

Operations Supervisor

Avis
01.2022 - Current
  • Oversee all activities at rental locations.
  • Provide effective leadership in conjunction with the management team, ensuring staff are well-trained, motivated and equipped to deliver exceptional service.
  • Conduct regular inspections to ensure vehicles meet company standards for safety, cleanliness, and maintenance.
  • Collaborate with the General Manager on various projects such as process enhancement, administrative improvements, and sales and marketing initiatives.
  • Monitor workflow efficiency, identifying and implementing improvements as needed.
  • Coordinate vehicle movements, including transfers between locations and scheduled maintenance.
  • Oversee the maintenance and updating of databases, records, and operational documents.
  • Coordinate with relevant authorities to manage and mitigate risks, including cost recovery.
  • Generate reports and analysis to support operational decision-making.

Education

Master of Business Administration -

Edward Waters University
Jacksonville, FL
07.2024

Bachelor of Business Administration - Business Management

Edward Waters College
Jacksonville, FL
12.2020

Skills

  • Problem-solving
  • Team leadership
  • Planning and implementation
  • Employee relations and conflict resolution
  • Employee motivation
  • Continuous improvements
  • Operations management
  • Customer service
  • Data evaluation
  • Logistics oversight
  • Assignment delegation
  • MS office

Affiliations

  • Triple Threat Marching Band Alumni
  • Sigma Beta Delta International Honor Society in Business, Management, and Administration
  • The Bahamas Beautillion Committee Gentlemen’s Club

Certification

  • Council For Six Sigma Certification White Belt

Awards

Dean’s List Spring 2018, Fall 2016, Honors List Fall 2018 – Sprint 2020, Sigma Beta Delta Spring 2019, Band Director’s Honor Roll Certificate Spring 2020, 

Timeline

Operations Manager

Avis Budget Group
01.2022

Operations Supervisor

Avis
01.2022 - Current

Bachelor of Business Administration - Business Management

Edward Waters College

Master of Business Administration -

Edward Waters University
Ramon A. Patterson