Ramon A. Patterson
New Providence
Summary
Experienced in honing process improvement and team leadership skills in a fast-paced setting. Eager to pivot into a new field where strong organizational abilities and dedication to efficiency can make a significant impact. Demonstrated history of boosting productivity and streamlining operational workflows, poised to contribute effectively to any team or organization looking to achieve optimal results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Avis Budget Group
01.2022
- Increase financial profitability, maximize operational efficiency, improve customer satisfaction and lead teams of people
- Supervise one or more of the daily operations and sales functions to ensure maximization of fleet, revenue, customer satisfaction and employee management
- Manage, plan, and implement staffing schedules based on business demands and transaction levels
- Implementing the use of macros and providing strategies to ensure readiness of the fleet for daily operations.
Operations Supervisor
Avis
01.2022 - Current
- Oversee all activities at rental locations.
- Provide effective leadership in conjunction with the management team, ensuring staff are well-trained, motivated and equipped to deliver exceptional service.
- Conduct regular inspections to ensure vehicles meet company standards for safety, cleanliness, and maintenance.
- Collaborate with the General Manager on various projects such as process enhancement, administrative improvements, and sales and marketing initiatives.
- Monitor workflow efficiency, identifying and implementing improvements as needed.
- Coordinate vehicle movements, including transfers between locations and scheduled maintenance.
- Oversee the maintenance and updating of databases, records, and operational documents.
- Coordinate with relevant authorities to manage and mitigate risks, including cost recovery.
- Generate reports and analysis to support operational decision-making.
Education
Master of Business Administration -
Edward Waters University
Jacksonville, FL07.2024
Bachelor of Business Administration - Business Management
Edward Waters College
Jacksonville, FL12.2020
Skills
- Problem-solving
- Team leadership
- Planning and implementation
- Employee relations and conflict resolution
- Employee motivation
- Continuous improvements
- Operations management
- Customer service
- Data evaluation
- Logistics oversight
- Assignment delegation
- MS office
Affiliations
- Triple Threat Marching Band Alumni
- Sigma Beta Delta International Honor Society in Business, Management, and Administration
- The Bahamas Beautillion Committee Gentlemen’s Club
Certification
- Council For Six Sigma Certification White Belt
Awards
Dean’s List Spring 2018, Fall 2016, Honors List Fall 2018 – Sprint 2020, Sigma Beta Delta Spring 2019, Band Director’s Honor Roll Certificate Spring 2020,
Timeline
Operations Manager
Avis Budget Group
01.2022
Operations Supervisor
Avis
01.2022 - Current
Bachelor of Business Administration - Business Management
Edward Waters College
Master of Business Administration -
Edward Waters University
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