Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
BusinessDevelopmentManager

Ramon Sweeting

Nassau,NP

Summary

System/Network Support Administrator Summary: Results-driven System/Network Support Administrator with over 20 years of extensive experience in resolving complex software and hardware issues. Adept at managing fast-paced technology environments, with additional exposure to Public Relations. Proven expertise in hardware repair, network troubleshooting, software installation, and project management. Certified in various IT disciplines, including Microsoft and Cisco technologies. Passionate about optimizing technical infrastructures for seamless operations. Achieved certifications including CIPM - Certified International Project Manager, Certified Scrum Master, CompTIA A+ and Network+, and Microsoft Certifications. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

21
21
years of professional experience

Work History

Coordinator

  • Coordinating Funds Collecting and reporting per church per island, as well as technical support
  • Managed technical setups for presentations, data entry, and excel reporting, maintaining servers and server applications
  • Produced and recorded Anglican Diocese Weekly Sunday Evening Radio Show
  • Redesigned and updated various websites and social media platforms, promoting diocesan services and missions
  • Implemented upgrades and maintenance for data and telephone networks across diocesan offices and schools
  • Spearheaded introduction of new Gmail-based email system for schools and diocese members
  • Upgraded and maintained surveillance systems, enhancing security and monitoring capabilities
  • Managed technical infrastructure for Anglican Theological Institute, facilitating virtual classes and live streaming
  • Supervised media ministry activities, including live streaming and recording church services and morning devotions.
  • Gathered and organized materials to support operations

IT Support Tech

Disaster Reconstruction Authority
01.2022 - 01.2023
  • Provided technical support and troubleshooting for IT infrastructure.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
  • Completed inventory counts and organized supplies
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks
  • Provided on-call support for critical issues related to [Software]

Thank Offering Coordinator (Contracted)

Anglican Diocese of The Bahamas and The Turks
01.2011 - 01.2021
  • Tracked pledges and prepared spreadsheets detailing item information.
  • Performed monthly reports of pledges deposited and pending

IT Administrator & Manning, Assistant

Dockendale Shipping Co. Ltd
01.2008 - 01.2010
  • Administered IT systems in Offices (Nassau and Mumbai) and supported vessel staffing operations.
  • Refined the existing IT policy and guidelines company-wide

Technical Consultant

CompuTech Systems Eng
01.2004 - 01.2008
  • Provided technical consultancy services, specializing in surveillance, data network setup, and computer systems.
  • Investigated system issues and implemented resolutions to reduce downtime
  • Improved systems with addition of new features and infrastructure
  • Recommended technology upgrades to improve client security.
  • Installed system updates to address vulnerabilities and reduce security issues.

Call Centre - Help Desk and Technical

Cable Bahamas
09.2001 - 01.2004
  • Supported call center operations and contributed to network cabling and wireless access projects.
  • Assisted customers in identifying issues and explaining solutions to restore service and functionality
  • Used ticketing systems to manage and process support actions and requests
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Resolved diverse range of technical issues across multiple systems and applications for customers

Education

Some College (No Degree) - Windows Server

Synergy Bahamas
Shirley Street

Associate of Arts -

BTVI
Old Trail Rd
01.2022

Some College (No Degree) -

Online Course
Virtual Class Room

Some College (No Degree) -

Bahamas Technical & Vocational Institute
OLD Trail Rd

Entry Level Project Management - undefined

Lignum Institute
2010

Some College (No Degree) -

Industrial Training Centre
Old Trail Road

Skills

  • Technical Skills:
  • Hardware Repair & Maintenance, Network Design & Troubleshooting, Software Installation
  • Support, Microsoft Servers & Office Suite, VMware Server & Exchange Server’
  • Creative Suite (Dreamweaver, Photoshop CC, Audition CC, Premiere Pro CC), Live
  • Streaming (ATEM Mini Pro, Camcorders, PTZ Cameras, VMIX, Zoom, YouTube)
  • Surveillance System Planning & Installation, Data Cabling & Wiring Infrastructure, IT
  • Project Management (Agile, Scrum), Website Development & Maintenance
  • Project Support

Additional Information

  • Orchestrated the setup of technical equipment for Anglican Theological Institute, including network installation, online class streaming, video editing, and Moodle implementation. Implemented new email systems for Anglican Diocese and affiliated schools using Gmail Business G Suite, configuring domains and email addresses. Successfully planned and executed website development for multiple Anglican Diocese entities and churches. Directed the installation of fiber internet services for Diocese Office and Anglican School, enhancing connectivity and efficiency. Strategically designed and implemented data and phone wiring for a new office space, ensuring seamless communication infrastructure. Directed revamping lighting of parking areas using LED technology, overseeing all aspects of the project from planning to completion. Produced high-quality audio and video content for a local national radio and TV station, showcasing strong media production skills. Managed the cabling and wiring of a building with electrical knowledge, ensuring proper connectivity for data and IP phones. Served as the Webmaster for Toastmaster District 47's website and contributed to the PR team's efforts for 2020 – 2023 and Past Roles: VP of Public Relations (twice)

Timeline

IT Support Tech

Disaster Reconstruction Authority
01.2022 - 01.2023

Thank Offering Coordinator (Contracted)

Anglican Diocese of The Bahamas and The Turks
01.2011 - 01.2021

IT Administrator & Manning, Assistant

Dockendale Shipping Co. Ltd
01.2008 - 01.2010

Technical Consultant

CompuTech Systems Eng
01.2004 - 01.2008

Call Centre - Help Desk and Technical

Cable Bahamas
09.2001 - 01.2004

Coordinator

Some College (No Degree) - Windows Server

Synergy Bahamas

Associate of Arts -

BTVI

Some College (No Degree) -

Online Course

Some College (No Degree) -

Bahamas Technical & Vocational Institute

Entry Level Project Management - undefined

Lignum Institute

Some College (No Degree) -

Industrial Training Centre
Ramon Sweeting