Ramulus Brown
Nassau,New Providence
Summary
Professional with experience in management roles, prepared to drive organizational success. Known for strong team collaboration and adaptability to changing needs. Skilled in project management, strategic planning, and process optimization. Valued for reliability, problem-solving abilities, and results-driven approach. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Sales Manager
Lake City Property Management
08.2023 - 08.2024
- Reporting the property's financial status, occupancy and expiring leases to property owners
- Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws
- Advertising vacant properties and hiring a leasing agent to find tenants as needed
- Inspecting properties and arranging for repairs and new materials as required
- Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate
- Investigating and resolving property complaints and rental violations
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Property Management Associate
Lake City Property Management
- Conducting credit and background checks to qualify potential tenants
- Negotiating lease renewals, including communicating changes in prices or terms
- Creating marketing and promotional materials to advertise vacant units on the property
- Managing tenant relationships: This includes responding to tenant inquiries and complaints, handling maintenance requests, and enforcing lease terms
Reservations Agent/ Operations Agent
Margaritaville Beach Resort Nassau
05.2022 - 06.2023
- Works in partnership with all departments to ensure client/guest experience meets and/ or exceeds customer service standards as defined by managements
- Ensure reservations email box is responded to in an efficient manner
- Check all correspondence in connection with reservations and deal with it accordingly
- Make, create and cancel; reservations in opera as well as receive and post deposits as needed
- Balance folios and ensure that guest balances are cleared before departure
- Review room lists, room availability reports and prepare for all daily arrivals
- Ensure that guests promotions are applied as well as any special notes are relayed to the relevant departments
- Maximize room revenue through converting telephone calls into sales
- Advise guests on hotel policy in relation to room types and availability
- Top Sales and revenue agent 8 months Consecutively
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
- Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
- Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
- Handled billing information over phone.
- Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
- Assisted with revenue management tasks, including rate analysis and inventory control to maximize profitability.
- Supported sales team efforts by providing detailed information on group booking requests and generating contracts as needed.
- Coordinated special requests from guests such as room preferences or dietary requirements with relevant departments for optimal guest satisfaction levels.
- Developed rapport with guests through personalized interactions, fostering loyalty and encouraging repeat business.
- Contributed to the creation of promotional materials for distribution across various channels to attract new clientele.
- Worked closely with front desk to achieve full occupancy of property.
- Implemented cross-training initiatives within the reservations team to promote versatility in handling diverse job responsibilities.
- Monitored online review platforms regularly, responding diplomatically to feedback and using insights for continuous improvement initiatives.
- Maintained expert knowledge of available room types, pricing structures, and promotional offers to optimize revenue generation.
- Enhanced internal communication by maintaining up-to-date records of guest preferences, enabling tailored service delivery during their stays.
- Handled reservations and answered questions from interested patrons for busy 300 room hotel.
Call Center Agent
Unique Vacations limited (Sandals Resorts)
- Follow all prompts from call management system to provide the appropriate customer service
- Handle all issues in accordance with best practices
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Understanding the key principles of Sales program
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
- Taking part in training and other learning opportunities to expand knowledge of company and position
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Balanced competing priorities under pressure without compromising the quality of service provided.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
Executive Sales Agent
Sea Breeze Vacation Villas and Marina
- Gave a sales presentation and tour of resort to prospective clients
- Follow and adhere to the Consultative Sales Process when presenting to owners and guests
- Established trust with the prospective owner and Owners throughout the entire sales process to build ongoing rapport
- Discovered the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilized the information to customize the sales presentation
- Provided prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sales distribution site
- Explained the features, advantages and benefits of the product and advocated the appropriate number of points to accommodate the prospective owners and Owner's current and future vacation needs
- Completed and closed the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
HR Assistant
Sea Breeze Vacation Villas and Marina
- Maintaining and updating personnel records
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Supported coordination of benefits open enrollment activities and process.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
- Organized company-wide events to foster a positive work culture and enhance employee engagement.
- Revising company policies
- Recording sickness and annual leave
- Answering employee questions
Education
Associate of Arts - Law and Criminal Justice
University of The Bahamas
Nassau, Bahamas08-2015
Bachelor's degree - Psychology with a focus on Industrial & Organizational Psychology
University of The Bahamas
01.2019
Business Development and Relationship Management Certification -
Skills
- Data analytics
- Relationship building
- Office administration
- Client relationships
- Talent acquisition
- Meeting facilitation
- Lead generation
- Scheduling expertise
- Adaptability and flexibility
- Client relationship management
- Employee training
Accomplishments
- Bachelor's Degree: Psychology
- Associate degree: Law and Criminal Justice
- High school diploma: Credit Diploma
Certification
- Human Resource Diploma [2024]
- CPR/AED Certification
- First Aid Certification
- Emotional Intelligence
Timeline
Sales Manager
Lake City Property Management
08.2023 - 08.2024
Reservations Agent/ Operations Agent
Margaritaville Beach Resort Nassau
05.2022 - 06.2023
Bachelor's degree - Psychology with a focus on Industrial & Organizational Psychology
University of The Bahamas
Business Development and Relationship Management Certification -
- Human Resource Diploma [2024]
- CPR/AED Certification
- First Aid Certification
- Emotional Intelligence
Property Management Associate
Lake City Property Management
Call Center Agent
Unique Vacations limited (Sandals Resorts)
Executive Sales Agent
Sea Breeze Vacation Villas and Marina
HR Assistant
Sea Breeze Vacation Villas and Marina
Associate of Arts - Law and Criminal Justice
University of The Bahamas
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