Randaisha S Daverman
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Call Center Agent
Cable Bahamas/ Rev
2023.06 - 2023.11
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Attended telephone skills and program information training sessions to boost aptitude.
Human Resources Assistant
Luggas Auto Car Rental & Auto Sales
2021.01 - 2022.09
- Handling and storage of employees forms and documents
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Assisting in payroll
- Securing and filing financial documents
Assistant Accountant
Laington Steel And Fabrication
2014.05 - 2017.09
- Processed payroll by validating work hours and attendance of employees.
- Supervised accounting staff to provide feedback and evaluate progress.
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
Education
High School Diploma -
Eight Mile Rock High School
Eight Mile Rock06.2013
Skills
- [Product or Service] Expertise
- Technical Support
- Training and Mentoring
- Call Center Operations
- System Documentation
- Data Entry
- Documentation and Reporting
- Customer Service
- Positive Attitude
- Call Center Customer Service
- Technical Troubleshooting
- Proficient in computer literacy
- Fluent in creole
Languages
English
Native language
creole
Upper intermediate
B2
Timeline
Call Center Agent
Cable Bahamas/ Rev
2023.06 - 2023.11
Human Resources Assistant
Luggas Auto Car Rental & Auto Sales
2021.01 - 2022.09
Assistant Accountant
Laington Steel And Fabrication
2014.05 - 2017.09
High School Diploma -
Eight Mile Rock High School
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