Raquel Adderley

• Perform security administrative duties for Infor Cloud Suite Financials, BD Pyxis, Blackboard, JD Edwards/Bahaval, OnGuard, Contract Guardian, Masterpiece, and Sunquest ICE.
• Analyze and solve end-user application problems.
• Liaise with software companies to resolve complex application problems.
• Conduct Entitlement Audits
• Conduct daily maintenance of applications
• Led and assisted technical application upgrades.
• Verify applications are patched and upgraded
• Analyze application security and correct all infractions
• Maintain and correct user profile configurations to ensure correct access is granted to authorized users.
• Manage the Application Information Management Unit.
• Document and maintain an application resolution database within ManageEngine ServiceDesk Plus
• Write procedural policies for the unit and all applications managed by the Application Information Management Unit.
• Establish and maintain Service Level Agreements for the unit.
• Skilled at working independently and collaboratively in a team environment.
• Organized and detail-oriented with a strong work ethic
• Utilize critical thinking to break down problems, evaluate solutions, and make decisions.

• Improved systems with the addition of new features and infrastructure.
• Assessed business requirements to create focused solutions.
• Enhanced interfaces to promote better functionality for users.
• Researched and adopted new technologies to add value to existing offerings.
• Investigated system issues and implemented resolutions to reduce downtime.
• Organized system operating procedures to strengthen controls.
• Create and document formal access request and approval procedures.
• Monitored employee tasks to gauge business functions and inefficiencies
• Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
• Installed system updates to address vulnerabilities and reduce security issues.
• Educated stakeholders on data protection tactics to reduce breaches.
• Provided end-user support on system operation and troubleshooting.
• Resolved or escalated problem tickets to resolve user issues.
• Resolved malfunctions with systems and programs through troubleshooting.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Analyzed existing systems and databases and recommended enhancements to solve business needs
• Offered input for complex documents to support client-ready final versions.

• Document and maintained network schematics
• Served as a member of the Public Hospitals Authority Data Center Design and Implementation Committee.
• ·Served as the IT Co-Lead for Public Hospitals Authority's Corporate Offices Relocation Project to its current location.
• ·Perform Technical Service officer duties. Configuration and distribution of hardware and software. Troubleshooting end-user issues
• Physically Rack and configure servers and load applications.
• Serve as the IT lead for mission-critical application implementation projects. Liaising between management and the vendor while performing the required technical implementation.
• Maintained a flexible schedule and responded to after-hours and weekend emergencies.
• Reviewed logs to identify misuse of network resources or attempts to breach security protocols, identify hardware, software, and system problems
• Managed computer operation scheduling, backup, storage, and retrieval functions.
• Managed data backups and disaster recovery operations to comply with business continuity initiatives.
• Maintained applications to keep software current with necessary software updates and upgrades.
• Backed up data to avoid data loss.
• Assisted IT staff in troubleshooting issues and closing tickets
• Addressed hardware and software problems and network emergencies.
• Developed and documented network policies, procedures and standards.
• Supported project planning team to promptly address hardware and software problems and network emergencies.
• Installed and configured network printers and other peripheral devices.
• Implemented, developed, and tested installation and update of file servers, print servers, and application servers.
• Maintained a flexible schedule and responded to after-hours and weekend emergencies.
• Led server infrastructure development, quality assurance, staging, and production systems.

• Assistant Y2K Coordinator
• Assist in the development of contingency plans
• Test all computers for Y2K compliance
• Upgrade equipment
• Backup all databases
• Educate all stakeholders and communicate Y2K plans.
• Monitor systems during the crossover from 1999 to 2000

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• Maintained network hardware and software and monitored network to support network availability to end users.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Monitored system performance and responded to alerts.
• Implemented network security measures to minimize data loss.
• Managed computer operation scheduling, backup, storage and retrieval functions.
• Identified and immediately resolved issues with network devices.
• Maintained applications to keep software current with necessary software updates and upgrades.
• Backed up company data to distributed storage centers to avoid massive data loss.
• Managed data backups and disaster recovery operations to comply with business continuity initiatives.
• Authored documentation for system configuration and troubleshooting.
• Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
• Diagnosed and resolved hardware and software issues.
• Installed and configured network printers and other peripheral devices.
• Monitored networks and network devices to resolve technical problems quickly.
• Planned and implemented upgrades to system hardware and software.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Developed and documented network policies, procedures, standards, and Schematics.
• Implemented, developed and tested installation and update of file servers, print servers and application servers.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.

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• Created new user profiles
• Adjusted profiles according to security clarence
• Remove disengaged employees and contractors from all systems
• Run hardware and software utilization reports
• Monitor Antivirus software