Rashad Richardson
Nassau
Summary
Versatile Manager, excelling in operations management and customer service. Demonstrated success in driving sales growth and enhancing team performance through effective leadership and finance oversight. Skilled in both strategic planning and hands-on execution, achieving significant improvements in customer satisfaction and business efficiency.
Overview
16
16
years of professional experience
Work History
Manager
Traveller's By The Sea
Cable Beach West Formerly Traveller's Rest
04.2024 - Current
- Management of all staff and facilities
- Prepare end of day reports, cash and cc settlements
- Daily check of inventory and missing items
- Delegate stations daily for servers and staff members
- Assign daily staff duties and responsibilities
- Create marketing and advertising programs
- Liason with social media managers and graphic artists
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised Deep Cleaning of all facilities
- Assist or take over for Kitchen Staff , Bar Staff Servers during peak hours or their absence.
- Setup Audio Equipment & Visual Equipment for daily events and entertainment.
- Plan and supervise Events , Parties and Meetings.
Manager
LifeStylez Jewelry
Carmichael Road
04.2016 - 10.2024
- Source, Design and Purchase merchandise
- Delivery of products to clients locally , family island and international shipping
- Complete oversight of Social Media outlets. Which include: Creating Content , Promotions, Flyers, Photography , Editing and Responding to all online inquiries from potential clients.
- Increased sales and customer satisfaction through personalized servicing.
- Complete staff management, training and payroll
Manager
LifeStylez Sporting Lounge
Carmichael Road
08.2017 - 08.2019
- Overall management of staff : including training in customer service , bartending , marketing , cooking, quality control and security oversight
- Marketing: Creation of unique strategies to drive consumer engagement and spending. Including; themed events ,promotions , giveaways , Brand Partnerships/Sponsorship, tailored Ads , commercials, tv show appearances and Management of all social media outlets / platforms
- Customer Service: Cashier, Bartender, Dj, Waiter, Entertainer and Cleaner.
- Operations: Maintenance of all equipment, tools, supplies and overall upkeep of the building and surrounding area
Manager
LifeStylez Liquor Store
Bay Street
05.2016 - 08.2019
- Developed key operational initiatives to drive and maintain substantial business growth.
- Managed partnerships and strategic business relationships with suppliers by negotiating contract terms/agreements and brand sponsorship
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Engaged positively with staff and colleagues, soliciting and encouraging feedback and collaborative spirit.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
Manager
LifeStylez Bar & Lounge
Corner Of East Street & Bay Street
07.2015 - 08.2019
- Overall management of staff : including schedules, payroll, training in customer service , bartending , marketing , cooking, quality control and security oversight
- Marketing: Creation of unique strategies to drive consumer engagement and spending. Including; themed events ,promotions , giveaways , Brand Partnerships/Sponsorship, tailored Ads , commercials, tv show appearances and Management of all social media outlets / platforms
- Customer Service: Cashier, Bartender, Dj, Waiter, Entertainer and Cleaner.
- Operations: Maintenance of all equipment, tools, supplies and overall upkeep of the building and surrounding area
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Served high customer volumes efficiently during special events, nights, and weekends
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Prepared monthly reports and budgets to track revenue and expenses.
- Negotiated contracts with vendors, suppliers and entertainment providers to achieve favorable terms.
Assistant Operations Manager
Bacardi Bahamas / Bacardi Bahamas / Bristol Wine & Spirits LTD
Corner Of Bay Street & East Street
01.2014 - 06.2015
- Facilitated the complete process & grand opening of a Flagship Brand Location. Including Logistics, Setup , Inventory, Staff Hiring and Training.
- Developed operational guidelines for upkeep and maintenance while creating new strategies for Sales & Marketing
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Coordinated with team Members to design and create new promotional products regularly to keep inventory new and fresh
- Interview new & potential staff members to insure they meet the standards and requirements of both local and international Brand “Bacardi”
- Supervised & Assisted with all aspects of Customer Service
Sales Supervisor
Bristol Wines & Spirits Ltd.
Gladstone Road, Bay St, Blake Road , Paradise Island , Prince Charles
03.2012 - 01.2014
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and maintaining current knowledge of consumer preferences.
- Trained team members in successful and effective strategies to meet operational / sales targets. While also providing methods for handling complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by promoting target products , constructing displays, signs and tastings
- Maintained effective supply levels by monitoring and reordering products regularly while supervising the store shelves for proper display and replenishment.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Implemented effective inventory control measures and conducted large inventory counts of all products to reduce spoilage, waste & theft.
- Supervised off-site Promotional events to drive targeted sales of new or low sale items.
- Increased knowledge of all products and sales tactics by attending specialty courses, seminars and lots of research
Produce Manager, Driver
Lucayan Tropical
Airport Industrial Park
04.2010 - 06.2011
- Driver: Prepared orders for delivery, loaded truck and properly secured items to prevent damage during transportation.
- Verified accuracy of all deliveries against order forms and completed on-time deliveries by choosing best and most efficient routes.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Operated small and large refrigerated Trucks (Automatic and Manual Drive)
- Loading and unloading with correct order and balancing. Using large machinery like Forklifts and Hydraulic lifts.
- Management: Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Planned attractive produce displays, using color and texture to enhance. Along with Farmers market setup, sales and breakdown.
- Boosted Produce sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Worked alongside other produce managers for all major food suppliers (Supervalue , Solomons etc) and local restaurants to negotiate pricing and delivery options.
Animal Care Attendant , Cashier , Entertainer
Adastra Gardens
Chippingham Rd.
07.2011 - 03.2012
- Conducted Tours throughout the facility while communicating with guests clearly and with good humor to encourage laughter and excitement.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Danced, sang and conducted games encouraging guest participation through playful antics and engagement.
- Performed themed sets and shows with flamingos ,parrots , snakes and other animals for local and international guests.
- Supervised Animal Meal plans and prepared meals for all animals at the zoo.
Warehouse Manager, Driver
Dc Electrical Services
Albany Bahamas
02.2009 - 03.2010
- Driver: Automatic and Manual driving on and off the jobsite to deliver and issue all tools & equipment to staff. Daily Pick up and Drop off of key staff members from there home to Albany Bahamas and back
- Management: Oversaw upkeep of all equipment and physical condition of warehouse.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Supervised and Issued tools, materials and equipment to staff.
Education
Architecture , Economics
University of The Bahamas
Oaksfield 2009
Economics , Accounting , Art
St. Augustine’s College
Prince Charles Drive2008
Skills
- Sales & Marketing
- Finance and Accounting Oversight
- Inventory Tracking and Management
- Automatic & Manual Driving
- Customer Service
- Business Leadership
- Operations Management
- Employee Supervision
Timeline
Manager
Traveller's By The Sea
04.2024 - Current
Manager
LifeStylez Sporting Lounge
08.2017 - 08.2019
Manager
LifeStylez Liquor Store
05.2016 - 08.2019
Manager
LifeStylez Jewelry
04.2016 - 10.2024
Manager
LifeStylez Bar & Lounge
07.2015 - 08.2019
Assistant Operations Manager
Bacardi Bahamas / Bacardi Bahamas / Bristol Wine & Spirits LTD
01.2014 - 06.2015
Sales Supervisor
Bristol Wines & Spirits Ltd.
03.2012 - 01.2014
Animal Care Attendant , Cashier , Entertainer
Adastra Gardens
07.2011 - 03.2012
Produce Manager, Driver
Lucayan Tropical
04.2010 - 06.2011
Warehouse Manager, Driver
Dc Electrical Services
02.2009 - 03.2010
Architecture , Economics
University of The Bahamas
Economics , Accounting , Art
St. Augustine’s College