Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rashad Sears

Rashad Sears

Nassau

Summary

Efficient professional accustomed to managing guest requests with a commitment to satisfaction and loyalty. Resolves issues and escalates critical items to management for swift remediation. Creative problem-solver with superior conflict-resolution skills.

Overview

15
15
years of professional experience

Work History

Manager

The London Cocktail and Tapas Bar
03.2025 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Customer Service Representative

SLS Baha Mar
08.2024 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Server

Wild Thyme Restaurant
11.2023 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Guest service representative & Night Auditor

RIU
10.2017 - 09.2023
  • Addressed questions and escalated issues and complaints to management.
  • Prepared customer bills and processed payments upon checkout.
  • Managed all aspects of front desk operations during overnight hours, including check-ins and check-outs, and guest inquiries.
  • Provided local attraction and event information for enhanced hotel stays.
  • Kept reservations systems up to date for clear availability management.
  • Recommended hotel services to upsell dining, bar and spa experiences.
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at the front desk.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.

Server/ Waiter

RIU
09.2010 - 07.2017
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Calculated charges, issued bills, and collected payments, processing accurately to avoid errors and discrepancies.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimizing potential service delays.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
  • Facilitated service in areas of banquet, buffet, and A La Carte.

Server Attendant

RIU
06.2010 - 08.2010
  • Reset tables with spotless service ware within quick turnaround time to maximize seating capacity.
  • Maintained poise and focus under pressure allowing for efficient, error-free meal delivery.
  • Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
  • Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
  • Followed health and hygiene standards when handling food and cleaning restaurants.

Back-office Operations

RIU
01.2010 - 06.2010
  • Enforced rules for cleanliness and sanitization to ensure constant compliance with health and food safety standards.
  • Polished glasses and cutlery to pristine standards.
  • Contributed to a food-safe environment, verifying proper food storage to reduce risk of spoilage.

Education

Associates of Arts - On Hold - Information Technology Management

Bahamas Technical & Vocational Institute
Nassau, New Providence District

Diploma of Higher Education - undefined

C. C Sweeting Senior High School
Nassau
06.2008

Skills

  • Food & beverage service
  • Check-in and -out processes
  • Guest experience
  • Hospitality services
  • Conflict management
  • Guest services
  • Reservations systems
  • Sanitization procedures
  • Payment processing
  • Cash handling
  • Upbeat, outgoing, and positive

Timeline

Manager

The London Cocktail and Tapas Bar
03.2025 - Current

Customer Service Representative

SLS Baha Mar
08.2024 - 11.2024

Server

Wild Thyme Restaurant
11.2023 - 08.2024

Guest service representative & Night Auditor

RIU
10.2017 - 09.2023

Server/ Waiter

RIU
09.2010 - 07.2017

Server Attendant

RIU
06.2010 - 08.2010

Back-office Operations

RIU
01.2010 - 06.2010

Associates of Arts - On Hold - Information Technology Management

Bahamas Technical & Vocational Institute

Diploma of Higher Education - undefined

C. C Sweeting Senior High School

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Rashad Sears