Raven Deveaux
Nassau
Summary
Highly motivated and committed person with approved history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional seeking to develop the business/industry in any shape or form and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
Work History
Manager of Operations
Shippello
12.2023 - Current
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Handled Web mapping placement for routes
Customer Service Representative
Shippello
06.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Reviewed routes and expected delivery time frames to determine order of deliveries.
- Answered constant flow of customer calls with minimal wait times.
SALES ASSOCIATE MANAGER
YNG
04.2022 - 06.2023
- Advanced sales management progress by cultivating strong relationships with market leaders and sales professionals.
- Monitored and analyzed key performance metrics to evaluate effectiveness of sales strategies and identify areas for improvement. Delivered sales presentations to highlight product and service benefits. Worked closely with all sales personnel to assist with routine sales and handle advanced issues.
- Coordinated with shipping and receiving staff to schedule shipments and monitor delays.
Engaged customers to quickly identify needs, negotiate contracts and close sales. - Increased customer satisfaction with targeted sales team training in relationship management and negotiation strategies.
Cashier, Sales & Inventory Clerk, Customer Service
Tots R’ Us
06.2018 - 04.2023
- Family business- Help when available.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Increased sales by 15% during holidays by offering advice on purchases and promoting additional products.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained records related to sales, returns, and inventory availability.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Achieved perfect attendance and on-time record.
- Loaded and unloaded merchandise using ladder and pallet jack.
Medical Assistant
Baystreet Medical Centre
01.2022 - 02.2022
- .Temporary Service- due to under-staff
- Obtained medical history from clients, medication information, symptoms, and allergies.
- Testing for COVID-19 symptoms by swabbing persons with COVID test or PCR-test
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed clerical duties, such as word processing, data entry, answering phones, and filing.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Customer Service, Filing Clerk, Office Assistant
Ministry of Health - Nursing Council
07.2018 - 08.2019
- Summer Job affiliation
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Optimized information gathering and presentations with implementation of practical filing system.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Located missing file materials to help teams meet project deadlines and avoid lost man-hours.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Assisted customers with setting appointments.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Bachelor of Science - Clinical Psychology
College of The Bahamas/ University of The Bahamas
Oakes Field 12.2024
High School Diploma -
St. Andrews International School
Yamacraw Hill Road06.2020
Skills
- Customer Service
- Self-motivated
- Computer Literate
- Sales Clerk
- Accurate Money Handling
- Sales Expertise
- Data Management
- Team Collaboration
- Issue Resolution
- Time Management Skills
- Verbal and Written Communication
- Business Development Understanding
Languages
English
Native language
Sign Language
Elementary
A2
Timeline
Manager of Operations
Shippello
12.2023 - Current
Customer Service Representative
Shippello
06.2022 - Current
SALES ASSOCIATE MANAGER
YNG
04.2022 - 06.2023
Medical Assistant
Baystreet Medical Centre
01.2022 - 02.2022
Customer Service, Filing Clerk, Office Assistant
Ministry of Health - Nursing Council
07.2018 - 08.2019
Cashier, Sales & Inventory Clerk, Customer Service
Tots R’ Us
06.2018 - 04.2023
Bachelor of Science - Clinical Psychology
College of The Bahamas/ University of The Bahamas
High School Diploma -
St. Andrews International School
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