Raven Deveaux
Nassau
Summary
Dynamic operations manager with over several of diverse experience, adept at driving operational excellence and strategic planning. Proven ability to enhance productivity through effective team leadership, meticulous time management, and data-driven decision-making. A strong foundation in customer service and sales, complemented by a solid educational background in clinical and business psychology, enables insightful engagement with clients and stakeholders. Passionate about innovation and continuous improvement, consistently exceeding expectations in fast-paced environments. Expertise in logistics operations and business development fosters a proactive approach to identifying opportunities and implementing impactful solutions.
Overview
8
8
years of professional experience
Work History
Manager of Operations
Shippello
07.2023 - 05.2025
- Ensured on-time deliveries through route selection and time management
- Cultivated strong bonds with customers through customized support suited to their needs
- Analyzed data to pinpoint customer service trends
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Cashier, Sales & Inventory
Tots R
06.2018 - 04.2024
- Welcomed customers and addressed inquiries regarding the store's products and services
- Processed payments using various methods, including cash, check, credit card, gift card, and automatic debit
- Verified cash drawer funds at shift start to ensure correct amounts and adequate change
- Organized and replenished shelf inventory promptly
- Facilitated customer assistance via phone for operational questions, product specifics, and order submissions
- Sustained tidy appearance in checkout sections by maintaining cleanliness on surfaces such as counter tops, register areas, and floors
- Detected discrepancies between recorded count and register balance; corrected accordingly
Sales Associate Manager
YNG
03.2023 - 08.2023
- Conducted market trend analysis to pinpoint new product offerings
- Executed tasks related to customer service, such as welcoming clients, addressing inquiries, and managing grievances
- Managed staff performance in daily store tasks
- Created and executed plans to boost sales revenue
Medical Assistant
Baystreet Medical Centre
01.2022 - 02.2023
- Aided in gathering patient histories and preparing them for examinations
- Prepared laboratory specimens for analysis and organized lab results for review by the physician
- Performed comprehensive and precise management of medical records through organized filing, methodical charting, accurate transcription, and meticulous data entry in the electronic health record system
- Ensured smooth operations by answering phones, booking appointments, and managing patient arrivals
Customer Service, Filing Clerk
Ministry of Health
07.2017 - 07.2019
- Maintained filing systems and categorized documents according to established procedures
- Prepared and organized files for storage, archiving, and retrieval
- Processed incoming mail, sorted documents, and distributed appropriately
- Verified accuracy of filing information such as names and numbers
- Scanned hard-copy documents into electronic format for easy access
- Retrieved archived records from offsite storage locations as needed
- Updated electronic databases with current filing information to ensure the accuracy of records
- Provided support to staff members regarding the organization of files
Education
Bachelor of Science - Clinical Psychology
University of The Bahamas
05.2025
Certification - Customer Service Executive
Alison University
03-2025
Certification - Basic Concept of Digital Marketing
Alison
12.2024
Certification - PFA - Psychological First Aid
APA
04.2024
Certificate - Human Resources- Behaviour And Diversity
Alison University
08-2025
Certificate - Essentials of Property Management
Alison University
08-2025
Certificate of Technical Studies - E-commerce
Alison University
09-2025
Skills
- Logistic Management
- Trouble-shooting
- Customer Service
- Team-Building Leadership
- Problem-solving
Timeline
Manager of Operations
Shippello
07.2023 - 05.2025
Sales Associate Manager
YNG
03.2023 - 08.2023
Medical Assistant
Baystreet Medical Centre
01.2022 - 02.2023
Cashier, Sales & Inventory
Tots R
06.2018 - 04.2024
Customer Service, Filing Clerk
Ministry of Health
07.2017 - 07.2019
Certification - Basic Concept of Digital Marketing
Alison
Certification - PFA - Psychological First Aid
APA
Bachelor of Science - Clinical Psychology
University of The Bahamas
Certification - Customer Service Executive
Alison University
Certificate - Human Resources- Behaviour And Diversity
Alison University
Certificate - Essentials of Property Management
Alison University
Certificate of Technical Studies - E-commerce
Alison University
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