R'chard Dean
Nassau
Summary
Experienced banking professional with excellent customer service and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious targets. Well-versed in industry regulations and asset protection strategies. Committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates. Monitors and tracks bug resolutions. Reviews software documentation to verify completeness and to mitigate risks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
BANK TELLER SUPERVISOR
Bank Of The Bahamas
10.2023 - 04.2024
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks
- Performed routine general ledger reconciliations, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities
- Supported the Assistant Branch Manager with special projects and additional job duties
- Prepared internal financial reports and balance sheets
- Developed strategic plans for day-to-day operations
- Researched and resolved customer issues on personal savings, checking and credit accounts
- Examined tellers' reports of daily transactions for accuracy
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Counted cash drawers and made bank deposits
- Reviewed operational and security reports to identify possible hazards or security breaches
- Complied with established internal controls and policies.
UAT SUPPORT OFFICER
Bank Of The Bahamas
05.2021 - 10.2023
- Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases
- Monitored resolution of bugs, tested fixes and help developers tackle ongoing problems by providing QA perspective
- Documented testing procedures for developers and future testing use
- Tested functional and compatibility of new programs or updates in comparison to existing applications
- Authored and maintained well-organized, efficient and successful manual test cases for entire team
- Operated under Agile and Scrum frameworks
- Managed and maintained tasks using Jira Software
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Worked within tight deadlines and in a fast-paced atmosphere.
BANK TELLER SUPERVISOR
Bank Of The Bahamas
01.2019 - 05.2021
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks
- Performed routine general ledger reconciliations, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities
- Supported the Assistant Branch Manager with special projects and additional job duties
- Prepared internal financial reports and balance sheets
- Developed strategic plans for day-to-day operations
- Researched and resolved customer issues on personal savings, checking and credit accounts
- Examined tellers' reports of daily transactions for accuracy
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Counted cash drawers and made bank deposits
- Reviewed operational and security reports to identify possible hazards or security breaches
- Complied with established internal controls and policies.
CUSTOMER SERVICE REPRESENTATIVE II
Bank Of The Bahamas
01.2018 - 12.2019
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Processed customer transactions promptly, minimizing wait times
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
- Maintained friendly and professional customer interactions
- Counted, verified and handled bank deposits and armored car transactions
- Executed wire transfers, stop payments and account transfers
- Conducted regular proof work and followed up on chargebacks and deposit corrections
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Educated customers on use of banking website and mobile apps
- Investigated and resolved customer inquiries and complaints quickly
- Trained new personnel regarding company operations, policies and services
- Cross-trained and provided back up for customer service supervisors.
CUSTOMER SERVICE REPRESENTATIVE
Bank Of The Bahamas
06.2016 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Provided primary customer support to internal and external customers
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Investigated and resolved customer inquiries and complaints quickly
- Trained new personnel regarding company operations, policies and services.
INDEPENDENT CONTRACTOR
JP Morgan Chase
04.2013 - 06.2014
- Collected, arranged and input information into database system
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Proved successful working within tight deadlines and fast-paced atmosphere
BRANCH AMBASSADOR
CIBC First Caribbean Bank
11.2012 - 01.2013
- Engaged with customers to establish relationships
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Maintained energy and enthusiasm in fast-paced environment
- Offered friendly and efficient service to customers, handled challenging situations with ease.
INTERN
Butlers Law Chambers
06.2012 - 07.2012
- Accompanied Mrs Butler (Attorney) to courts and jails
- Prepared Affidavits for clients
- Sorted and organized legal files and spreadsheets
- Delivered clerical support by handling range of routine duties.
Education
Present -
Edinburgh Napier University
Scotland Omega College
05.2013
Lee University
05.2012
High School Diploma -
St. Augustine's College
Skills
- Well versed in Microsoft Office Suite
- Ability to manage staff
- Test Planning and Test Methodologies
- Time Management
- Strong Problem Solver
- Cross-Functional Team Collaboration
- Adaptable to Changing Conditions
Certification
- 7 BGCSE's
- DevOps Continuous Testing: Testing Approaches, Skillsoft, March 2022
- DevOps Continuous Testing: Testing Methodologies, Skillsoft, March 2022
Timeline
BANK TELLER SUPERVISOR
Bank Of The Bahamas
10.2023 - 04.2024
UAT SUPPORT OFFICER
Bank Of The Bahamas
05.2021 - 10.2023
BANK TELLER SUPERVISOR
Bank Of The Bahamas
01.2019 - 05.2021
CUSTOMER SERVICE REPRESENTATIVE II
Bank Of The Bahamas
01.2018 - 12.2019
CUSTOMER SERVICE REPRESENTATIVE
Bank Of The Bahamas
06.2016 - 01.2018
INDEPENDENT CONTRACTOR
JP Morgan Chase
04.2013 - 06.2014
BRANCH AMBASSADOR
CIBC First Caribbean Bank
11.2012 - 01.2013
INTERN
Butlers Law Chambers
06.2012 - 07.2012
Present -
Edinburgh Napier University
Omega College
Lee University
High School Diploma -
St. Augustine's College
- 7 BGCSE's
- DevOps Continuous Testing: Testing Approaches, Skillsoft, March 2022
- DevOps Continuous Testing: Testing Methodologies, Skillsoft, March 2022
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