REARTHUR BALFOUR
Nassau,NP
Summary
Dedicated Customer Service Representative with over 5 years of experience in delivering exceptional support within fast-paced environments. Proven ability to efficiently resolve inquiries and process orders while maintaining a focus on customer satisfaction. Recognized for consistently meeting service targets and fostering positive customer relationships through strong communication and problem-solving skills. Committed to enhancing customer experiences and contributing to team success.
Overview
15
15
years of professional experience
Work History
HUMAN RESOURCES ASSISTANT
GaoTek Inc.
New York
03.2023 - 07.2024
- Supported recruitment efforts for multiple positions.
- Reviewed and analyzed resumes to shortlist candidates.
- Reduced time-to-hire by 20%, enhancing staffing efficiency.
CASHIER/CUSTOMER SERVICE
Twisted Limes
Nassau, NP
05.2021 - 03.2022
- Provided customers with outstanding customer service exceeding store expectations
- Handled cash, credit, and debit payments while maintaining accuracy in cash drawer
- Assisted guests in selecting the best seating options, processing reservations using the booking system, and sending timely confirmations for both walk-ins and pre-booked parties
SERVER
Baha Mar Resort
Nassau
10.2017 - 03.2021
- Enhanced dining experience, resulting in a 10% increase in positive reviews and tips
- Served food and beverages to customers
- Took orders accurately, recommended menu items, and ensured timely delivery of meals
CASHIER/ CUSTOMER SERVICE
ASure Win
Nassau
07.2015 - 10.2017
- Answered questions, resolved disputes, and assisted with ticket redemption and cashing out
- Counted, verified, and balanced cash drawers at the beginning and end of each shift
- Ensured 100% accuracy in transactions, minimizing errors and maintaining customer satisfaction
STORE SUPERVISOR
Nichole's Beauty
Nassau
06.2010 - 07.2015
- Supervised daily operations of the store
- Conducted regular stock checks, monitored inventory turnover, and placed timely orders to avoid stockouts
- Implemented sales strategies, coached staff on upselling techniques, and promoted store promotions to customers
ADMINISTRATIVE ASSISTANT
Bullock's Harbour Administration Office
Berry Island
09.2009 - 06.2010
- Providing excellent customer service via phone, email, or in-person
- Managing day-to-day office operations, including overseeing office supplies, equipment, and office maintenance
- Implementing and maintaining office systems such as filing, recordkeeping, and document management
Education
HUMAN RESOURCE MANAGEMENT -
Niagara College
Toronto11-2023
OFFICE CLERK -
Cyber Tech
Nassau06.2021
COSMETOLOGY -
B.T.V.I
Nassau06.2013
Skills
- Exceptional Customer Support
- Detail-Oriented Mindset
- POS Software Proficient
- Collaborative Skills
- Organizational Skills
- Effective Sales Strategies
Timeline
HUMAN RESOURCES ASSISTANT
GaoTek Inc.
03.2023 - 07.2024
CASHIER/CUSTOMER SERVICE
Twisted Limes
05.2021 - 03.2022
SERVER
Baha Mar Resort
10.2017 - 03.2021
CASHIER/ CUSTOMER SERVICE
ASure Win
07.2015 - 10.2017
STORE SUPERVISOR
Nichole's Beauty
06.2010 - 07.2015
ADMINISTRATIVE ASSISTANT
Bullock's Harbour Administration Office
09.2009 - 06.2010
HUMAN RESOURCE MANAGEMENT -
Niagara College
OFFICE CLERK -
Cyber Tech
COSMETOLOGY -
B.T.V.I
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