Reginald Watson
Nassau,Bahamas
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
35
35
years of professional experience
Work History
Assistant Room Service Manager
The Lyford Cay Club
10.1984 - 03.2020
- Maintained clean and safe work environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Served meals to customers according to established guidelines.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Replenished condiments and other supplies at tables and service bars.
- Processed customer payments to accurately record transactions.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Education
High School Diploma -
A.f.adderly High School
Nassau, Bahamas06.1984
Skills
- Guest Interaction
- Food Station Setup
- Wine Service
- Supply Stocking
- Supply Restocking
- Event Catering
- Safe Food Handling
- Food Running
- Dining Area Maintenance
- Safe Food Storage Methods
- Staff Supervision
- Conflict and Dispute Resolution
- Order Accuracy
- New Employee Orientation
- Guest Relations
- Service Station Stocking
- Item Promotion
- Conflict and Complaint Resolution
- Ordering Procedures
- Food Safety
- Employee Development
- Relationship Management
- Telephone Etiquette
- Kitchen Communication
- Time Management
- Daily Specials Memorization
- Team Player
- Staff Scheduling
- Food Safety Understanding
- Service Coordination
- Quality Control
- Hospitality Service Expertise
- Service Prioritization
- Warm and Friendly
- Greeting and Seating Guests
- Customer Service
- Procedure Monitoring
- Wine Pairings
- Professional and Courteous
- Relationship Building
- Guest Relations Management
- High-Volume Dining
- Sanitation Guidelines
- Portion Control
- Order Expediting
- Customer Order Management
- Menu Presentation
- Order Documentation
- Food Inspection
Timeline
Assistant Room Service Manager
The Lyford Cay Club
10.1984 - 03.2020
High School Diploma -
A.f.adderly High School
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