Administrative Professional
Richá Hanna
Apex Dental Centre
Nassau
16
years of professional experience
Knowledgeable Administrative professional well-versed in producing high-quality spreadsheets, reports and presentations Proven history of success in event coordination, staff supervision and office workflow management.
Work History
Housekeeping Administrative Assistant
2 Years 1 Month- Processing payroll for 300+ associates
- Scheduling associates and ensuring that schedules are placed into Infor
- Managing and approving sick time for associates
- Ensuring that all of the associate's gratuities are correct and confirmed for the finance department.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Front Desk Receptionist
1 Month- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer problems and complaints.
- Completed data entry and filing to keep records updated for easy retrieval.
PBX Operator
6 Months- Receiving and managing guest request(HOTSOS, Opera, Zingle and all Crave request)
- Managed high volume of incoming calls from guests, providing outstanding customer service to callers.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Performed minor troubleshooting on communications equipment to alleviate downtime.
- Collected personal information from guests to accurately document requests.
- Processed customer calls by accurately logging all pertinent information with.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Processed guest payments and assisted with billing disputes.
- Operated switchboard and routed incoming calls to appropriate departments.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
Front Office Manager
9 Years 1 Month- Managing calendars
- Making travel, meeting and event arrangements.
- Preparing reports and financial data
- Patient relation
- Scheduling appointments
- Payroll Processing
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, hired and developed office teams to offer best-in-class patient care.
1 Year
- Day to day operations ofthe store, cashing, inventory, bank deposits, paper work
Office Manager
5 Years 7 Months- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Preparing and maintaining all financial documents and reports.
Education
Associates Degree - Offices Administration & Human Resource Management
Skills
Google Workspace
MS Office
Teambuilding
Planning and Coordination
Problem-Solving
Organization and Time Management
Timeline
Office Manager
Apex Dental Centre
03.2021 - CurrentRead More
Housekeeping Administrative Assistant
PresentGrand Hyatt Baha Mar
02.2019 - 03.2021Read More
PBX Operator
Grand Hyatt Baha Mar
08.2018 - 02.2019Read More
Front Office Manager
Bahamas Dental Centre
07.2009 - 08.2018Read More
Front Desk Receptionist
The National Insurance BoardAndros
07.2007 - 08.2007Read More
Evans Meat MartAndros
01.2007 - 01.2008Read More
Atlantic College
Associates Degree from Offices Administration & Human Resource Management
Read More