Richá Hanna
Administrative Professional
Nassau
Summary
Knowledgeable Administrative professional well-versed in producing high-quality spreadsheets, reports and presentations Proven history of success in event coordination, staff supervision and office workflow management.
Overview
16
16
years of professional experience
Work History
Housekeeping Administrative Assistant
PresentGrand Hyatt Baha Mar
02.2019 - 03.2021
- Processing payroll for 300+ associates
- Scheduling associates and ensuring that schedules are placed into Infor
- Managing and approving sick time for associates
- Ensuring that all of the associate's gratuities are correct and confirmed for the finance department.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Front Desk Receptionist
The National Insurance BoardAndros
07.2007 - 08.2007
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer problems and complaints.
- Completed data entry and filing to keep records updated for easy retrieval.
PBX Operator
Grand Hyatt Baha Mar
08.2018 - 02.2019
- Receiving and managing guest request(HOTSOS, Opera, Zingle and all Crave request)
- Managed high volume of incoming calls from guests, providing outstanding customer service to callers.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Performed minor troubleshooting on communications equipment to alleviate downtime.
- Collected personal information from guests to accurately document requests.
- Processed customer calls by accurately logging all pertinent information with.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Processed guest payments and assisted with billing disputes.
- Operated switchboard and routed incoming calls to appropriate departments.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
Front Office Manager
Bahamas Dental Centre
07.2009 - 08.2018
- Managing calendars
- Making travel, meeting and event arrangements.
- Preparing reports and financial data
- Patient relation
- Scheduling appointments
- Payroll Processing
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched quality assurance practices for each phase of development
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, hired and developed office teams to offer best-in-class patient care.
Evans Meat MartAndros
01.2007 - 01.2008
- Day to day operations ofthe store, cashing, inventory, bank deposits, paper work
Office Manager
Apex Dental Centre
03.2021 - Current
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Preparing and maintaining all financial documents and reports.
Education
Associates Degree - Offices Administration & Human Resource Management
Atlantic College
Nassau, BahamasSkills
- Google Workspace
- MS Office
- Teambuilding
- Planning and Coordination
- Problem-Solving
- Organization and Time Management
Timeline
Office Manager
Apex Dental Centre
03.2021 - Current
Housekeeping Administrative Assistant
PresentGrand Hyatt Baha Mar
02.2019 - 03.2021
PBX Operator
Grand Hyatt Baha Mar
08.2018 - 02.2019
Front Office Manager
Bahamas Dental Centre
07.2009 - 08.2018
Front Desk Receptionist
The National Insurance BoardAndros
07.2007 - 08.2007
Evans Meat MartAndros
01.2007 - 01.2008
Associates Degree - Offices Administration & Human Resource Management
Atlantic College
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