Riche Delancey
Nassau
Summary
PROFESSIONAL SUMMARY
Meticulous Assistant Manager with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
HOSTESS
Atlantis, NP
01.2020 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Input orders accurately into POS terminal, split bills, voids and assist manager when necessary.
- Developed and maintained courteous and effective working relationships.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Prepared variety of different written communications, reports and documents
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered services to customer locations within specific timeframes.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
SERVER ASSISTANT
Atlantis
01.2020 - 07.2023
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction
- Bussed tables between courses and load and unloaded trays to expedite tasks
- Checked identification for minimum age for sale of alcoholic beverages
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning
- Offered product samples, answered questions and helped customers find items
- Assisted customers with carry-out service
- Monitored dining room inventory and replenished as necessary
- Engaged in suggestive selling and other sales techniques
- Provided attentive service and proactively assessed guest needs
- Checked dining area supplies of napkins, wrapped silverware and replenished low stock
- Assisted wait staff with timely food delivery and guest requests
- Delivered exceptional guest experiences through attentive service and quick response to issues
- Collaborated with team members to achieve target results.
COOK
Atlantis
05.2015 - 12.2019
- Inspected appliances, commercial fryers and ovens to verify proper working order.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Communicated closely with servers to fully understand special orders for customers
- Monitored food quality and presentation to maintain high standards.
- Trained and supervised cooking staff to expertly meet daily needs.
SANDWICH ARTIST
Bahama Subs
01.2012 - 01.2015
- Assisted customers in choosing menu items by providing food complementing information
- Shared information with customers about menu items, preparation methods and ingredients
- Interpreted food order slips per shift to prepare food according to customer orders
- Greeted guests, promoted specials and took orders
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides
- Operated manual and electric appliances to peel, slice and trim food
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Prepared and presented food in compliance with health and safety guidelines.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Observed customer purchases in line and differentiated between standard portions.
- Kept workplace clean and organized in line with restaurant policies.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Greeted guests, promoted specials, and took orders.
Office Receptionist
Evergreen Mortuary
01.2011 - 01.2012
Education
High School Diploma -
C.I. Gibson Sr. High School
Nassau, N.P.06.2011
Skills
- Dining Room Management
- Flexible and Adaptable
- Good listening
- Collaboration Decision Making
- Conflict Resolution Responsible
- Customer Service Team building
- Self-motivated Leadership
- Active Listening Organization and Time Management
Timeline
HOSTESS
Atlantis, NP
01.2020 - Current
SERVER ASSISTANT
Atlantis
01.2020 - 07.2023
COOK
Atlantis
05.2015 - 12.2019
SANDWICH ARTIST
Bahama Subs
01.2012 - 01.2015
Office Receptionist
Evergreen Mortuary
01.2011 - 01.2012
High School Diploma -
C.I. Gibson Sr. High School
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