Evony Richea Neely
Nassau,Bahamas,Bahamas
Summary
Dedicated and Goal-oriented Casino Services Agent with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships ,cultivating partnership, to contribute to Sky Warrior's Ltd success.
Overview
8
8
years of professional experience
Work History
Casino Service Representative
Sky Warrior
Nassau, NP
02.2020 - Current
- Promote superior experience by addressing patrons concerns, demonstrating empathy and resolving problems swiftly.
- Cross-trained and provided back up for Casino Services Supervisors.
- Communicate professionally with colleagues, internal guest,and casino guest.
- Followed up with patrons about resolved issues to maintain high standards of customer service.
- Trained 3 new agents regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Assist Casino Marketing with special analysis projects.
Player's Club Representative
Sky Warrior
Nassau, Bahamas
11.2018 - 02.2020
- Assisted guests through membership process and explaining benefits of membership program
- Maintained positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction
- Evaluated and qualify guests for participation with casino floor promotions, and other duties as assigned by management
- Cross-trained with Casino Services Agents
Customer Service Supervisor
Xpress It Inc
New Providence,, Bahamas
11.2015 - 11.2018
- Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges
- Train 9 new employees quarterly. Develop highly confidential client relationships and has earned a reputation for exceeding sales goals
- Cross-train and provided back-up for other customer service representatives, as required. Manage quality communication, customer support and product representation for each client
Sales Representative / Cashier
Catwalk Boutique and Basic Wear
New Providence,, Bahamas
06.2013 - 12.2014
- Prevented store losses using awareness, attention to detail and integrity
- Organized weekly sales reports for sales department to track product success
- Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 92%
- Assisted customers with store and product complaints
Education
BJC'S - MathematicsEnglish LanguageGeneral ScienceHealth ScienceSocial Studies
BGCSE'S - English Language Literature Biology CombineScience
Mathematics,History
High School Diploma -
C.V. Bethel Senior High School
Nassau,Bahamas2015
Skills
- Conflict resolution Reliable and resourceful
- Multi-line switchboards MS Office expert
- Neat
- Patient
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Team-Oriented and Cooperative
- Computer Proficiency
- De-escalation Techniques
- Inter-Department Collaboration
Timeline
Casino Service Representative
Sky Warrior
02.2020 - Current
Player's Club Representative
Sky Warrior
11.2018 - 02.2020
Customer Service Supervisor
Xpress It Inc
11.2015 - 11.2018
Sales Representative / Cashier
Catwalk Boutique and Basic Wear
06.2013 - 12.2014
BJC'S - MathematicsEnglish LanguageGeneral ScienceHealth ScienceSocial Studies
BGCSE'S - English Language Literature Biology CombineScience
Mathematics,History
High School Diploma -
C.V. Bethel Senior High School