Summary
Overview
Work History
Education
Skills
Timeline
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Rickell Munnings

Nassau

Summary

I am a results-driven Client Associate with a proven track record of exceeding targets and building strong client and colleague relationships. A highly motivated professional with a strong work ethic and the desire to make a positive impact. .

Overview

7
7
years of professional experience

Work History

CLIENT ASSOCIATE

Royal Bank of Canada, RBC
05.2022 - Current
  • Consistently delivers on the Helpful Retail Experience, while meeting clients' financial needs
  • Demonstrates a digital first mindset by ensuring all clients are knowledgeable of products and self-serve channels. Successfully closed 180+ digital channels YTD
  • Consistently ensures clients financial needs are aligned with best sales product solution. Successfully exceeded YTD plan by closing 30+ One RBC Referrals
  • Processes transactions while perusing clients' accounts, selling the bank's products to close sales, meeting personal and branch targets.
  • Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Host product knowledge sessions with service team highlighting and sharing best practices and skills required to maintain efficiency and teamwork.
  • Facilitates new client onboarding process.
  • Takes ownership and resolves customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

CUSTOMER SERVICE REPRESENTATIVE

COMMONWEALTH BANK
07.2021 - 05.2022
  • Provided customers with high level services by receiving cash and cheque deposits, bill payments, transfers, credit card payments, loan payments, current and savings withdrawals, and night wallet deposits, while maintaining a welcoming attitude and maintaining confidentiality
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

HUMAN RESOURCES ASSOCIATE

THE UNIVERSITY OF THE BAHAMAS
01.2020 - 06.2021
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Customer Service Representative

The Bank of The Bahamas
02.2018 - 01.2019
  • Primarily responsible for handling customer financial transactions including withdrawals, deposits, money transfers, money orders, customer inquiries, and balancing check books.
  • Performed other duties like answering the phone, filing paperwork, clearing checks, and balancing numbers at the end of the day.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Diploma - Customer Service

Alison

Fourth year student - undefined

THE UNIVERSITY OF THE BAHAMAS

Diploma - Leadership in Business

Alison

Skills

  • 5 years of banking experience
  • Technology Proficiency
  • Sales Support
  • Effective oral & written Communication Skills
  • Product Knowledge
  • Multitasking
  • Detail oriented
  • Team collaboration

Timeline

CLIENT ASSOCIATE

Royal Bank of Canada, RBC
05.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

COMMONWEALTH BANK
07.2021 - 05.2022

HUMAN RESOURCES ASSOCIATE

THE UNIVERSITY OF THE BAHAMAS
01.2020 - 06.2021

Customer Service Representative

The Bank of The Bahamas
02.2018 - 01.2019

Diploma - Customer Service

Alison

Fourth year student - undefined

THE UNIVERSITY OF THE BAHAMAS

Diploma - Leadership in Business

Alison

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Rickell Munnings