Summary
Overview
Work History
Education
Skills
Timeline
Generic

Risha I. M. Sands CPhT

Nassau

Summary

To obtain a position that will utilize the knowledge I possess and allow further development, display of initiative and aggressive assumptions of responsibilities.

Overview

16
16
years of professional experience

Work History

Client Service Admin Lead

Doctors Hospital
01.2020 - Current
  • Handled customer service inquiries in person, via telephone and through email.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Schedule appointments.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Assisted patients in filling out check-in and payment paperwork.
  • Verified insurance eligibility and coverage for patients.
  • Trained new personnel regarding company operations, policies and services.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.

Orthodontist/Roving Assistant/ Administrative Assistant

Dr. Woodley Thompson Orthodontics
09.2011 - 01.2020
  • Handled customer service inquiries in person, via telephone and through email.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Schedule new and follow- up appointments.
  • Compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Verified insurance eligibility and coverage for patients.
  • Trained new personnel regarding company operations, policies and services.
  • Mentored junior staff members, sharing knowledge and expertise in orthodontics to foster professional growth within the team.
  • Educated patients on proper oral hygiene practices, reducing risks of complications during treatment periods.
  • Treated patients by fitting mouth appliances, braces and retainers and checked on progress at each office visit.
  • Adjusted dental appliances to produce and maintain normal function.
  • Coordinated orthodontic services with other dental services.
  • Inventory management

Cashier & Assistant- (Part-time)

Timeless Tattoo
01.2011 - 01.2013
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers

Sales Clerk-(Part-time)

Lorene’s Store
01.2008 - 01.2011
  • Increased customer satisfaction by providing personalized assistance and product recommendations.

Education

Certified Pharmacy Technician - Pharmacy Technician

Doctor's Hospital Institution Of Learning
Field Rd Area Petersfield Rd

High School Diploma -

C .I. Gibson Senior High School
Marathon Road
06.2011

Skills

  • Cash Handling
  • Inventory Control
  • Conflict resolution
  • Excellent communication
  • Decision-making
  • Time management
  • Multitasking
  • Inventory management

Timeline

Client Service Admin Lead

Doctors Hospital
01.2020 - Current

Orthodontist/Roving Assistant/ Administrative Assistant

Dr. Woodley Thompson Orthodontics
09.2011 - 01.2020

Cashier & Assistant- (Part-time)

Timeless Tattoo
01.2011 - 01.2013

Sales Clerk-(Part-time)

Lorene’s Store
01.2008 - 01.2011

Certified Pharmacy Technician - Pharmacy Technician

Doctor's Hospital Institution Of Learning

High School Diploma -

C .I. Gibson Senior High School

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Risha I. M. Sands CPhT