Rishana J Cherefant
Freeport, Grand Bahama
Summary
Certified Phlebotomist with broad experience in fast-paced healthcare settings. Skilled in blood collection, specimen processing, and patient interaction to ensure comfort and accuracy during procedures. Demonstrated ability to maintain high standards of safety and hygiene, leading to improved patient satisfaction and efficiency in sample collection processes. Known for strong communication skills and teamwork, enhancing operational flow and patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Home Shopping Network (HSNi)
Saint Petersburg, US
07.2023 - 03.2024
- Creating new accounts, placing orders, returns, exchanges, and escalating calls
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported sales team members to drive growth and development.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Collected deposits or payments and arranged for billing.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated databases with new and modified customer data.
Customer Service Advocate
Convey Health Solutions
Miramar, US
05.2022 - 05.2023
- Providing members with insurance information, place OTC orders, answer incoming calls, placing outbound calls.
- Encouraged customers to become self-sufficient with web-based and mobile support tools.
- Resolved customer complaints via phone, email, mail, or social media.
Lab Assistant/Phlebotomist
Naples Community Hospital
Naples, US
02.2020 - 07.2021
- Blood collection from infants.
- Heel puncture, venipuncture, and arterial puncture.
- Newborn screening (PKU).
- Collected, recorded and analyzed data from various tests.
- Interpreted test results and determined need for retesting.
- Maintained lab inventory and ordered supplies as needed.
- Collect, label, and store lab samples according to laboratory specifications.
- Maintained a fully stocked phlebotomy cart, carrier, and station.
- Assisted in the training of new phlebotomists.
Collection Agent
Toyota
Sunrise, US
07.2017 - 01.2019
- Arrange for debt repayment or establish repayment schedules based on customers' financial situations.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Record information about the financial status of customers and the status of collection efforts.
- Investigated and resolved disputes involving past due payments on accounts.
- Negotiated credit extensions and waivers when necessary.
Sales Representative
Iqor
Pompano Beach, US
03.2016 - 04.2017
- Answer customers' questions about products, prices, availability, or credit terms.
- Quote prices, credit terms, or other bid specifications.
- Study information about new products so that equipment and supplies can be accurately depicted, and proper recommendations can be made.
- Demonstrate and explain the operation and use of products.
- Worked effectively in team environments to make the workplace more productive.
Education
Associate's degree - Medical Assistant Technician
Florida Career College
Lauderdale Lakes, FL12.2018
High School Diploma -
Lely High School
Naples, FL06.2012
Skills
- Communication skills
- Data entry
- Microsoft Office
- Computer Skills
- Typing
- Windows
- Medical Terminology
Certification
Certified Phlebotomy Technician
Timeline
Customer Service Specialist
Home Shopping Network (HSNi)
07.2023 - 03.2024
Customer Service Advocate
Convey Health Solutions
05.2022 - 05.2023
Lab Assistant/Phlebotomist
Naples Community Hospital
02.2020 - 07.2021
Collection Agent
Toyota
07.2017 - 01.2019
Sales Representative
Iqor
03.2016 - 04.2017
Associate's degree - Medical Assistant Technician
Florida Career College
High School Diploma -
Lely High School
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