Summary
Overview
Work History
Education
Skills
Awards And Clubs
Contact
Special Skills
Certification
Timeline
Generic

Royann O'connor Lockhart

Nassau,New Providence

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative/Cashier

Wendy’s (Marathon)
06.2025 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in processing orders, ensuring accuracy and efficiency in order fulfillment.
  • Collaborated with team members to improve service response time and customer satisfaction.

Cashier

Quiznos
12.2024 - 01.2025
  • I greeted everyone with a smile and aimed to create a friendly vibe while providing great service.
  • Took orders accurately, making sure to note any dietary needs or special requests.
  • Handled questions and problems right away to ensure a smooth experience for everyone.
  • Handled cash transactions with precision

Cashier (Customer Service Representative)

Wendy's (Marathon Mall)
09.2023 - 12.2024
  • Proficient in taking and efficiently cashing out customer and employee orders while providing exceptional customer service.
  • Adept at ensuring customer satisfaction through prompt and accurate service delivery.
  • Committed to maintaining a positive and friendly attitude toward all customers and colleagues, demonstrated ability to handle high-pressure situations and resolve customer complaints promptly and tactfully.

Filing Assistant

Administrative's Office
06.2022 - 07.2022
  • Proficient in maintaining organized and efficient filing systems, adept at managing incoming calls and messages, and skilled in accurate and timely typing.

Education

University of The Bahamas - Finance

University of The Bahamas
Nassau

Diploma -

South Andros High School
Kemp's Bay
01.2023

C. V. Bethel Senior High School -

C. V. Bethel Senior High School
Nassau
01.2020

Skills

  • Microsoft Excel Processing
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Filing
  • Service upselling
  • Office equipment proficiency
  • Spreadsheets
  • Assertiveness
  • Coordination
  • Prioritization
  • Documentation
  • Computer proficiency

Awards And Clubs

  • Honor Roll, 2020-2023
  • Youth Empowerment Program (Y. E. P), 2022-2023
  • Key Club, 2022-2023
  • Navigator's Club, 2017-2020
  • Junkanoo Participation Award, 2019
  • Spelling Bee Award, 2018

Contact

cell, (242) 436-7325, primary, royannlockhart123@gmail.com

Special Skills

PITMAN Microsoft Excel Processing, First Class Pass

Certification

BJC'S-7

Math-B

General Science-B

Health Science-B

Spanish-B

English Language-C

Craft-C

History-C


BGCSE'S-6

Biology-C

Office Procedures-C

English Language-C

Commerce-D

History-D

Math-D

Timeline

Customer Service Representative/Cashier

Wendy’s (Marathon)
06.2025 - Current

Cashier

Quiznos
12.2024 - 01.2025

Cashier (Customer Service Representative)

Wendy's (Marathon Mall)
09.2023 - 12.2024

Filing Assistant

Administrative's Office
06.2022 - 07.2022

C. V. Bethel Senior High School -

C. V. Bethel Senior High School

University of The Bahamas - Finance

University of The Bahamas

Diploma -

South Andros High School

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Royann O'connor Lockhart