RUBYANN TAYLOR
Nassau
Summary
Dynamic and results-driven professional with extensive experience in sales and contact center operations. Proven track record of delivering exceptional customer experiences while achieving and surpassing sales targets. Skilled in building strong client relationships, resolving inquiries efficiently, and providing tailored solutions to meet customer needs. Adept at multitasking in fast-paced environments, with excellent communication and problem-solving abilities. Committed to driving success through a customer-focused approach and continuous professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Contact Center Agent
Cable Bahamas
05.2024 - Current
- Entered customer information into customized computer system to document and organize client records
- Maintained high call quality standards by adhering to company policies and procedures for each interaction
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Participated in ongoing training programs to stay current on product offerings, industry trends, and company updates
- Assisted customers by answering questions and responding to inquiries
- Addressed customer account discrepancies and concerns
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response
- Recommended products to customers, thoroughly explaining details
Sales Associate Specialist
The Bahamas Telecommunications Company
11.2018 - 04.2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Managed over 50 customer calls per day and exceeded sales quota of 3 bundles per day
- Greeted customers and helped with product questions, selections, and purchases
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention
- Helped customers complete purchases, locate items, and join reward programs
- Utilized upselling techniques to promote additional products and increase sales
- Trained and supervised new employees to use selling strategies and apply best practices
- Developed professional relationships with customers to increase loyalty, retention, and rapport
- Worked with sales team to collaboratively reach targets, consistently meeting, or exceeding personal quotas
- Fielded customer complaints and facilitated negotiations, resolving issues, and reaching mutual conclusions
- Developed, maintained, and utilized diverse client base
- Selected correct products based on customer needs, product specifications and applicable regulations
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads
Education
BBA -
The University of The Bahamas
Nassau, Bahamas05.2027
High School Diploma -
South Andros High School
Kemps Bay, South Andros06-2013
Skills
- Sales and Marketing Methods
- Product Promotion
- Completing Purchases
- Client Rapport-Building
- Innovative
- Computer Literate
- Promotional Campaigns
- Prospecting Skills
- Positive Reinforcement
- Sales
- Client Needs Assessment
- Customer Service
Certification
- Human Resources Foundation
- HR as a Business Partner
- The Human Resources Hero
- HR and Digital Transformation
Timeline
Contact Center Agent
Cable Bahamas
05.2024 - Current
Sales Associate Specialist
The Bahamas Telecommunications Company
11.2018 - 04.2022
- Human Resources Foundation
- HR as a Business Partner
- The Human Resources Hero
- HR and Digital Transformation
BBA -
The University of The Bahamas
High School Diploma -
South Andros High School
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