Sade Bowleg
Nassau,Bahamas
Summary
Dynamic professional with a strong background in leadership and customer service supervision. Skilled in fostering improvements in customer relations and project management. Adept at problem-solving and implementing customer service strategies that yield measurable results. Previous roles have led to significant increases in team productivity and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Service Supervisor
Infincol Bahamas Limited
Nassau,Bahamas, NP
2019.01 - 2025.06
- Supervised daily operations of store team to ensure optimal efficiency and performance.
- Oversaw cash handling, including deposits of cheques and collections of cash.
- Assisted customers with mobile phone and accessory sales to improve satisfaction.
- Managed stock levels to ensure accurate inventory and product availability.
- Coordinated marketing initiatives to boost store visibility and customer engagement.
- Generated daily reports analyzing performance metrics and sales data.
- Scheduled weekly work shifts for smooth operational flow.
Office and cargo Manager
Millon Express
2016.01 - 2018.01
- Managed internal and external shipping orders to ensure timely delivery.
- Assisted customers with inquiries to enhance service experience.
- Inputted data for each flight into the system for accurate record-keeping.
- Coordinated employee schedules to optimize workforce efficiency.
- Handled financial deposits, including cheques, cash, and collections.
- Administered payroll processes to ensure timely employee compensation.
- Oversaw loading and offloading of freight for operational effectiveness.
- Managed logistics operations to streamline supply chain activities.
Customer Service Supervisor (BTC Franchise store)
BAF Financial Insurance
2015.01 - 2016.01
- Processed cash transactions efficiently and accurately.
- Resolved customer inquiries to ensure satisfaction.
- Performed data entry tasks to maintain accurate records.
- Completed daily end-of-day reports for financial reconciliation.
- Assisted customers with mobile phone and accessory sales, enhancing product knowledge.
Customer Service Supervisor (Cash N Go Bill Express)
BAF Financial Insurance
2015.01 - 2016.01
- Processing of utility payments (BEC, WSC, BTC, Cable Bahamas)
- Processing MoneyGram transactions
- Processing BAF premiums
- Resolving queries
- Data entry
- Completing daily End of day reports
Guest Relations Supervisor- Activities
Wyndham Nassau Resort
2008.01 - 2013.01
- Facilitated guest check-ins to ensure smooth arrival experiences.
- Coordinated daily activities for guests to enhance engagement.
- Conducted property tours to highlight amenities and services.
- Managed logistics for guest relations to address inquiries effectively.
- Oversaw food and beverage distribution to maintain service quality.
- Supported other departments to streamline operational processes.
- Handled movement of music systems for events and functions.
Education
Certification - Computer Repair
Bahamas Technical And Vocational Institute
01.2011
High School Diploma -
Aquinas College
01.2005
Diploma -
Palmdale Primary
01.1999
Skills
- Customer relationship management
- Cash handling
- Logistics coordination
- Financial reporting
- Marketing strategy development
- Data entry systems
Hobbies and Interests
- Marketing
- Reading
- Writing
- Socializing
References
Available upon request.
Accomplishments
Retail leadership: highest overall sales.
Timeline
Customer Service Supervisor
Infincol Bahamas Limited
2019.01 - 2025.06
Office and cargo Manager
Millon Express
2016.01 - 2018.01
Customer Service Supervisor (BTC Franchise store)
BAF Financial Insurance
2015.01 - 2016.01
Customer Service Supervisor (Cash N Go Bill Express)
BAF Financial Insurance
2015.01 - 2016.01
Guest Relations Supervisor- Activities
Wyndham Nassau Resort
2008.01 - 2013.01
Certification - Computer Repair
Bahamas Technical And Vocational Institute
High School Diploma -
Aquinas College
Diploma -
Palmdale Primary