SALICIA SAMANTHA JOHNSON
Freeport
Summary
To be viable part of dynamic and productive organization; imparting my skills and knowledge to uphold the organizational standards.
Professionaladvocate with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
13
13
years of professional experience
Work History
Cashier
Paradise games
11.2024 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash transactions with excellent accuracy levels.
Customer service advocate
Hinduja global solutions
09.2016 - 01.2020
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer service advocate
Sutherland global
01.2021 - 05.2021
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
Cashier and packaging
Mass Ken Wholesale
09.2012 - 12.2012
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Leci’s Beauty Salon
01.2020 - Current
Senior Sale Clerk
Shirlhome Chemical Corporation Ltd.
11.2014 - 01.2020
Education
Certificate - Comseotology
Better Grades Tutoring Services
06.2014
High School Diploma -
Garvey Maceo High School
06-2012
Skills
- Computer Skills-Microsoft Word, Excel and Access
- Good oral and written Communication Skills, typing , technical support
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Customer assistance
References
Shaquel, Hepburn, 242-5533173
Livingstone Saunders 242-7271547
Languages
English
Advanced (C1)
Timeline
Cashier
Paradise games
11.2024 - 03.2025
Customer service advocate
Sutherland global
01.2021 - 05.2021
Leci’s Beauty Salon
01.2020 - Current
Customer service advocate
Hinduja global solutions
09.2016 - 01.2020
Senior Sale Clerk
Shirlhome Chemical Corporation Ltd.
11.2014 - 01.2020
Cashier and packaging
Mass Ken Wholesale
09.2012 - 12.2012
Certificate - Comseotology
Better Grades Tutoring Services
High School Diploma -
Garvey Maceo High School
Similar Profiles
Shandira DavisShandira Davis
Cashier at Paradise GamesCashier at Paradise Games
Anthonisha MillerAnthonisha Miller
Cashier at Paradise GamesCashier at Paradise Games
Monica PoloMonica Polo
Arcade Attendant at Paradise games of FloridaArcade Attendant at Paradise games of Florida