Samantha Missick
Freeport Grand Bahama
Summary
Dedicated Health Care and Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Operations Manager
Mr.Koffee Cafe
Freeport Grand Bahama
05.2021 - Current
- Monitored daily cash discrepancies and inventory
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled staff training initiatives.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
Main Office Secretary
Shabazz Contruction Company Ltd
Freeport Grand Bahama
07.2017 - 05.2021
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported executive team members by managing calendars, scheduling appointments, and organizing travel arrangements.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Aided in the development of detailed scopes of work that clearly defined expectations for successful outcomes.
- Created and updated records and files to maintain document compliance.
- Assisted with contracts, ensuring mutually beneficial terms for both parties involved in projects.
- Tracked project time and updated spreadsheets.
- Provided administrative support by organizing travel arrangements, managing calendars, and preparing meeting materials as needed.
- Produced and distributed invoices and financial documents.
- Processed payroll accurately and on-time, ensuring employee satisfaction and adherence to labor laws.
Pharmacy Technician
Walgreens & New Day Treatment Center
Riverdale Georgia
08.2015 - 12.2015
- Managed opening and closing duties for pharmacy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Counted, measured and compounded medications following standard procedures.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Utilized pharmacy management software to process prescriptions efficiently.
Customer Service Representative
BTC
Freeport Bahamas
03.2012 - 01.2014
- Managed opening and closing duties for pharmacy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Counted, measured and compounded medications following standard procedures.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Utilized pharmacy management software to process prescriptions efficiently.
Education
Career Diploma - Medical Billing And Coding
Penn Foster College
Scottsdale United States (Online)Associate Of Science Degree - Pharmacy Technology
Atlanta Technical College
Atlanta Georgia05.2016
Skills
- Project Leadership
- Inventory Tracking and Management
- Decision-Making
- Staff Scheduling
- Retail Operations Management
- Project planning and development
- MS Office, MS Excel and PowerPoint proficient
- Mathematical Skills
- Problem-Solving
- Interpersonal and Organizational Skills
- Records Maintenance
- Currency counting
- Cash handling and management
- Retail Merchandising
- POS system operations
Timeline
Operations Manager
Mr.Koffee Cafe
05.2021 - Current
Main Office Secretary
Shabazz Contruction Company Ltd
07.2017 - 05.2021
Pharmacy Technician
Walgreens & New Day Treatment Center
08.2015 - 12.2015
Customer Service Representative
BTC
03.2012 - 01.2014
Career Diploma - Medical Billing And Coding
Penn Foster College
Associate Of Science Degree - Pharmacy Technology
Atlanta Technical College