Sandy Harris
Providenciales
Summary
A collaborative leader with dedication to partnering with coworkers to promote engaging & empowering work cultures. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. I am an enthusiastic and motivated individual, passionate about customer service. Team player, works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
10
10
years of professional experience
Work History
Housekeeping
Beach Enclave
03.2022 - 12.2022
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Waitress
Alexandra Resort
04.2021 - 06.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Waitress
Beaches Resort
08.2019 - 03.2020
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Cashier
I.G.A Graceway
06.2019 - 08.2019
- Welcomed customers and helped determine their needs.
- Set up new sales displays each week with fresh merchandise.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
Tour Guide
Bahamas Adventures
07.2018 - 05.2019
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance
- Guided groups of up to 50 people on scheduled tours.
- Booked last minute tours for guests coming off of cruise ships.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors..
- Developed engaging and informative scripts, guiding tour members through attractions.
Cashier
Cost Right, A.M.L Foods
06.2016 - 04.2017
- Performed cash, card and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
Housekeeping
Island Seas Resort
02.2016 - 06.2016
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Polished fixtures to achieve professional shine and appearance.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Changed bed linens and collected soiled linens for cleaning.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Merchandise Inventory Clerk
Oasis Store
01.2013 - 06.2014
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Assisted in processing of new inventory and disposal of outdated items to keep products up-to-date.
- Monitored and adjusted inventory levels to meet customer needs and demands.
Education
Certification - Food & Beverage Bar Services
Turks & Caicos Island Community College
Turks & Caicos Island05.2022
Certification - Customer Service
Bahamas Technical And Vocational Institute
Grand Bahama06.2017
Certification - Customer Service & Banquet Service
Total Education Center
Grand Bahama06.2015
High School Diploma -
Eight Mile Rock High School
Grand Bahama06.2013
Skills
- Time Management
- Customer Relations
- Problem-Solving Ability
- POS Systems Expertise
- Dining & Beverage Service
- Beverage Preparation
- Service Standard Compliance
Timeline
Housekeeping
Beach Enclave
03.2022 - 12.2022
Waitress
Alexandra Resort
04.2021 - 06.2021
Waitress
Beaches Resort
08.2019 - 03.2020
Cashier
I.G.A Graceway
06.2019 - 08.2019
Tour Guide
Bahamas Adventures
07.2018 - 05.2019
Cashier
Cost Right, A.M.L Foods
06.2016 - 04.2017
Housekeeping
Island Seas Resort
02.2016 - 06.2016
Merchandise Inventory Clerk
Oasis Store
01.2013 - 06.2014
Certification - Food & Beverage Bar Services
Turks & Caicos Island Community College
Certification - Customer Service
Bahamas Technical And Vocational Institute
Certification - Customer Service & Banquet Service
Total Education Center
High School Diploma -
Eight Mile Rock High School
Similar Profiles
Narayan Rana MagarNarayan Rana Magar
Villa Chef De Cuisine at Beach Enclave hotel Turks & CaicosVilla Chef De Cuisine at Beach Enclave hotel Turks & Caicos
ANUSHKA THAKURANUSHKA THAKUR
Legal Intern at Gambit EnclaveLegal Intern at Gambit Enclave
Chan Chung Yin PresleyChan Chung Yin Presley
Part Time Waiter at The EnclavePart Time Waiter at The Enclave