Savion Bethell
Nassau,,Bahamas
Summary
Purpose driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service in both casual and ultra-luxury environments to customers and fostering pleasant work environment for staff. Proven track record of creating successful food service operations, managing staff and increasing profits. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
The Abaco Club Winding Bay
11.2022 - 08.2023
- Staff Scheduling for 39 line staff
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Motivated staff to perform at peak efficiency and quality through incentive programs.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Developed unique events and special promotions to drive sales.
- Maximized quality assurance by completing frequent line checks.
Food & Beverage/Office Manager
Sugarcane Restaurant & Bar
05.2022 - 12.2022
- Created company’s operating procedures and culture
- Maintained highest standards for beverage quality and service.
- Resolved customer complaints involving food or beverage quality and service.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Implemented new drink policies, reducing over-pouring.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Implemented new drink policies, reducing over-pouring by 68%
Food & Beverage Intern/Manager
Pink Sands Resort
01.2022 - 04.2022
- Food & Beverage Management internship program
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Monitored food quality and freshness throughout day.
- Oversaw beach operations.
- Supervised front of house team members
- Developed and maintained positive relationships with customers to enhance service
- Verified prepared food met standards for quality and quantity before serving to customers
Traditions & Special Events Programmer
Johnson & Wales University
09.2018 - 12.2021
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
- Developed post-event reports to determine effectiveness of each event.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Developed detailed event reports, documenting all aspects of each event.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Utilized social media to promote events and increase attendance.
- Organized and implemented traditional events with as many as 250 guests
Education
Bachelor of Science - Tourism & Hospitality Management
Johnson & Wales University
Providence, Rhode Island12.2021
Skills
- CPR & first Aid trained- American Red Cross
- Payroll Submission
- Organization and Prioritization
- Service Delivery Management
- Reservation Coordination
- Training and Development
- Employee Schedule Management
- POS Terminal Operation
- Conflict Resolution Techniques
- Microsoft office 360
- Written & communication skills
- Culture to Fit Management trained
Accomplishments
- Two-time manager of the quarter nominee- The Abaco Club
- Two-time leadership award- Johnson & Wales University, Miami
- Jr. Director of Tourism, Abaco- 2016-2017
Timeline
Restaurant Manager
The Abaco Club Winding Bay
11.2022 - 08.2023
Food & Beverage/Office Manager
Sugarcane Restaurant & Bar
05.2022 - 12.2022
Food & Beverage Intern/Manager
Pink Sands Resort
01.2022 - 04.2022
Traditions & Special Events Programmer
Johnson & Wales University
09.2018 - 12.2021
Bachelor of Science - Tourism & Hospitality Management
Johnson & Wales University
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