Selena Rodriguez- Bastian
Nassau
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Accounting
Knowledgeable and dedicated customer service professional specializing in High Net worth clientele. An extensive background in Accounting, client relations & Human Resources. Adaptive team player with an
and Human Resources. Adaptive team player with an outgoing, positive demeanor, motivated to outgoing, positive demeanor, motivated to maintain customer satisfaction and contribute to current and
maintain customer satisfaction and contribute to current and future company success.
future company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
HG Christie International Real Estate
07.2024 - 01.2025
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assist real estate agents with scheduling appointments, showings, and open houses.
- Manage and organize client files, contracts, and documentation.
- Prepare marketing materials, including property listings and brochures.
- Handle incoming calls, emails, and inquiries from clients and prospects.
- Update and maintain the company’s CRM database.
- Coordinate with vendors, such as photographers and contractors, for property-related services.
- Perform general office tasks, including filing, copying, and ordering supplies.
Human Resources Assistant
London Capital Group
04.2023 - 07.2024
- Maintained employee data and kept updated accounts of all employee records
- Assisted in interviewing & hiring new staff
- Responsible for new employee onboarding and orientation
- Created training manuals for Customer Support staff
- Organizing and training staff
- Monitoring staff performance, attendance and vacations
- Preparing and filing monthly VAT reports
- Monthly NIB calculations and payments
Customer Service Associate
London Capital Group
03.2021 - 04.2023
- Responding to customer requests for products, services and company information
- Monitoring and directing incoming mail and preparing outgoing mail
- Handling complaints, providing appropriate solutions and alternatives within short timeframes and following up to achieve optimal resolutions
- Maintaining accounts of customers using CRM for customer complaints, resolving a multitude of inquiries
- Translating all LATAM client complaints, queries, documents and liaising with all departments
- Requesting all necessary documents and information from clients in order to process payments
- Efficiently uploading clients KYC documents to ensure a smooth transition for account openings
- Translating all LATAM client complaints, queries, documents and liaising with our Geneva team to resolve these issues
- Efficiently uploading and translating clients KYC documents from Spanish to English to ensure a smooth transition for account openings
- Maintaining accounts of customers using CRM for customer complaints, Reporting all technical issues to the IT team and providing timely responses
- Preparing monthly petty cash reports and reconciliations
- Assisting numerous clients on the Live chat for payments and onboarding queries
- Experience in Forex products (CFD's, MT4 platform)
Receptionist
Higgs & Johnson Law Firm
10.2019 - 01.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Collected, sorted, distributed and sent mail and packages
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept the reception area clean and neat to give visitors positive first impression
Front Desk Agent
Melia Nassau Beach
07.2018 - 06.2019
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Kept accounts in balance and ran daily reports to verify totals
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
- Politely welcomed arriving guests, providing room keys and information on amenities and policies
- Maintained financial accuracy by collecting deposits, fees and payments
- Maintained transaction security by verifying payment cards against identification
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Executed positive demeanor to every visitor approaching front desk
- Used Opera to process reservations, check-ins and check-outs
Account Receivables Clerk
Riu Hotels & Resorts
01.2017 - 07.2018
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances
- Organized and carried out efficient month-end, quarterly and year-end processes
- Accurately inputted all purchase orders into the systems for all departments
- Effectively provided support for annual internal/ external auditors
- Prepared payment batches for payment executive for suppliers at the end of the month
Receptionist
Andbank Bahamas Limited
12.2015 - 01.2017
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Collected, sorted, distributed and sent mail and packages
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation
- Aggregated and prepared documentation and reports for office meetings, distribution and filing
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
- Kept reception area clean and neat to give visitors positive first impression
Senior Navigator
Atlantis Paradise Island
08.2014 - 03.2015
- Directed and dispatched cruise ship guests to their tour guides
- Performed inspection of aquariums to ensure all aspects were functional and clean, including lights and glasses
- Conducted daily staff briefing to monitor and maintain morale, also assuring employee posts were properly assigned
- Created schedules taking employee requests and seasonal changes into account
Education
High School Diploma -
Mt Carmel Preparatory Academy
Nassau, Bahamas06-2012
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Administrative support
Certification
Human Resource Management- Synergy Bahamas
Languages
English
Native language
Spanish
Proficient
C2
Timeline
Administrative Assistant
HG Christie International Real Estate
07.2024 - 01.2025
Human Resources Assistant
London Capital Group
04.2023 - 07.2024
Customer Service Associate
London Capital Group
03.2021 - 04.2023
Receptionist
Higgs & Johnson Law Firm
10.2019 - 01.2020
Front Desk Agent
Melia Nassau Beach
07.2018 - 06.2019
Account Receivables Clerk
Riu Hotels & Resorts
01.2017 - 07.2018
Receptionist
Andbank Bahamas Limited
12.2015 - 01.2017
Senior Navigator
Atlantis Paradise Island
08.2014 - 03.2015
Human Resource Management- Synergy Bahamas
High School Diploma -
Mt Carmel Preparatory Academy
Similar Profiles
Peyton FelixPeyton Felix
Temporary position at Pure West Christie s International Real EstateTemporary position at Pure West Christie s International Real Estate
Jewel Z. WhiteJewel Z. White
Front Office Manager at Corcoran C.A Christie Real EstateFront Office Manager at Corcoran C.A Christie Real Estate
Nicholas HroncichNicholas Hroncich
Real Estate Agent at Christie’s International Real EstateReal Estate Agent at Christie’s International Real Estate