Selinda Sands
Freeport
Summary
Proven professional with extensive experience in the rental and travel industry, notably with Jags International. Excelled in enhancing customer satisfaction through exceptional service and efficient handling of rental transactions. Skilled in payment processing and multitasking, with a strong team player mentality. Demonstrated reliability in training staff, significantly boosting productivity.
Overview
21
21
years of professional experience
Work History
Ticket Agent
Jags International
03.2018 - 02.2025
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
- Reviewed tickets, identification, and passports to verify traveler identity.
Car Rental Agent
Express Car Rental
03.2014 - 03.2018
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
Rental Sales Agent
Dollar / Thrifty Car Rental
04.2004 - 08.2013
- Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
- Managed reservations efficiently, reducing wait times for customers upon arrival at the location.
- Assisted in the maintenance of rental vehicles, ensuring they were clean and well-presented for each client use.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
Education
High School Diploma - Commerce
Hawksbill High School
Hawksbill 06-1991
Skills
- Patience and tolerance
- Team player mentality
- Reliability and punctuality
- Payment processing
- Rental market
- Rental agreement
- Rental transactions
- Basic computer skills
- Passport reviews
- Check-in procedures
- Multitasking ability
- Passport checks
Timeline
Ticket Agent
Jags International
03.2018 - 02.2025
Car Rental Agent
Express Car Rental
03.2014 - 03.2018
Rental Sales Agent
Dollar / Thrifty Car Rental
04.2004 - 08.2013
High School Diploma - Commerce
Hawksbill High School
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