Shaiann Pinder
New Providence
Summary
Diligent Customer Service Representative with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. My aspirations can be reflected in the quote by Tommy Lasorda, "The difference between the impossible and possible lies in a person's determination" emphasizes that a person's unwavering resolve can transform seemingly impossible goals into achievable realities. It suggests that determination is the crucial factor that bridges the gap between what's perceived as unattainable and what can be accomplished." I strongly believe that I would be a good fit for your organization and would love the opportunity to become a valued member of your team,
Thanks in advance for your time. I look forward to your call.
Respectfully yours,
Shaiann Pinder (Ms.)
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Island Dental Center
09.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Front of House Staff Member
Chives Cafe
02.2024 - 08.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Took Customers orders
- Closed all open checks
- Tallied cash drawer
- make cash and checks deposits
Supervisor in Training
Greycliff Advisory Group
02.2024 - 07.2024
- Achieved operational excellence through consistent monitoring and evaluation of team performance.
- Increased customer satisfaction with effective communication and timely resolution of issues.
- Established clear expectations for team members, leading to increased accountability and better overall performance.
- Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.
- Collaborated with other departments to achieve company-wide goals and objectives efficiently.
- Boosted team morale with regular recognition of outstanding contributions and accomplishments.
- Facilitated smooth transitions during organizational restructuring, ensuring minimal disruption to daily operations.
Accounts Payable Clerk
StarTek
01.2022 - 03.2023
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Improved vendor relationships through diligent communication and prompt issue resolution.
Debt Collector
Sequium Asset Solutions
03.2019 - 10.2022
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Patient Care Technician
WellStar Paulding Hospital
03.2018 - 08.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Education
No Degree - Early Childhood Care And Education
Ashford University
ONLINE10-2025
Medical Billing And Coding - Medical Ethics
Florida Technical College
DeLand,Florida04-2022
Medical Administrative Assistance - Medical Informatics
Turner Job Corps
Albany Ga06-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- HIPAA compliance
- Appointment scheduling
- Insurance verification
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
Certification
CPR
basic life saving
administrative assistance
Timeline
Customer Service Representative
Island Dental Center
09.2024 - 03.2025
Front of House Staff Member
Chives Cafe
02.2024 - 08.2024
Supervisor in Training
Greycliff Advisory Group
02.2024 - 07.2024
Accounts Payable Clerk
StarTek
01.2022 - 03.2023
Debt Collector
Sequium Asset Solutions
03.2019 - 10.2022
Patient Care Technician
WellStar Paulding Hospital
03.2018 - 08.2022
No Degree - Early Childhood Care And Education
Ashford University
Medical Billing And Coding - Medical Ethics
Florida Technical College
Medical Administrative Assistance - Medical Informatics
Turner Job Corps
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