Shakeitha Dean
Nassau,Bahamas
Summary
Dynamic professional with extensive experience at Bahamasair Holdings Limited, excelling in reservation proficiency and exceptional customer service. Demonstrates ability to supervise teams, enhance customer satisfaction, and streamline operations. Skilled in problem-solving and quality assurance, achieving significant improvements in customer booking experiences.
Overview
18
18
years of professional experience
Work History
Reservations Supervisor
Bahamasair Holdings Limited
11.2020 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Provided accurate issuing of customer tickets
- Re-accommodated distressed passengers
- Improved customer satisfaction by efficiently handling reservation inquiries and providing exceptional service.
- Resolved customer complaints professionally, maintaining positive company reputation and guest satisfaction.
- Promoted consistency in operations within the Reservations Department.
Accounts Clerk
Bahamasair Holdings Limited
01.2012 - 11.2020
- Assisted the refunds department with processing customer refunds.
Reservations Agent
Bahamasair Holdings Limited
01.2007 - 12.2011
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Provided customers with information about availability and pricing.
- Provided customers with the accurate issuing tickets.
- Re-accommodated distressed passengers.
- Provided outstanding customer service.
Education
Certificate - Creating A Service Culture
Tourism Development Corporation
Nassau, Bahamas05-2023
Certificate - Delivering Superior Customer Service
University of The Bahamas (CELEARN)
Continuing Education And Lifelong Learning10-2022
Certificate - Certified Service Professional
Bahama Host
Nassau, Bahamas06-2022
Skills
- Reservation proficiency
- Customer reservations
- Problem-solving abilities
- Team Management
- Product Knowledge
- Quality Assurance
- Telephone reservations
- Travel bookings
Timeline
Reservations Supervisor
Bahamasair Holdings Limited
11.2020 - Current
Accounts Clerk
Bahamasair Holdings Limited
01.2012 - 11.2020
Reservations Agent
Bahamasair Holdings Limited
01.2007 - 12.2011
Certificate - Creating A Service Culture
Tourism Development Corporation
Certificate - Delivering Superior Customer Service
University of The Bahamas (CELEARN)
Certificate - Certified Service Professional
Bahama Host
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