Shakil Hanna
Nassau,NP
Summary
Highly experienced with over 10+ years in the Food and Beverage Industry. Sociable team player with seasonal experience in customer service. Dependable, dedicated with the ability to adapt quickly. Years of knowledge handing the POS system.
Overview
15
15
years of professional experience
Work History
Pool Server
Baha Mar
Nassau
11.2017 - 10.2024
- Assisted kitchen staff with stocking ingredients for menu items when necessary.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Delivered food to tables in a timely manner while ensuring accuracy of orders.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Used clear communication to relay food and drink orders to kitchen staff.
- Accurately handled cash transactions with customers on a daily basis.
- Greeted guests, informed them of daily specials and took food orders.
- Provided friendly and courteous service to customers at all times.
Starbucks Barista
Kerzner International
Nassau
11.2011 - 12.2016
- Restocked product displays based on demand and projected sales.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Received and accurately processed customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Collected payments and provided accurate change.
- Input orders into point of sale system and handled customer payments.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Cashier
Bookworld and stationers
Nassau
01.2010 - 09.2011
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Worked closely with front-end staff to assist customers.
- Maintained work area and kept cash drawer organized.
- Scanned items and checked pricing on cash register for accuracy.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Faith Temple Christian Academy
Nassau Bahamas 06-2009
Skills
- Order accuracy
- Food service
- Cash handling
- Menu knowledge
- Customer engagement
- Reliability and punctuality
- Guest satisfaction
- Food and beverage sales
- Point of sale systems
- Cultural sensitivity
- Allergy awareness
- Excellent communication
Timeline
Pool Server
Baha Mar
11.2017 - 10.2024
Starbucks Barista
Kerzner International
11.2011 - 12.2016
Cashier
Bookworld and stationers
01.2010 - 09.2011
High School Diploma -
Faith Temple Christian Academy