Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative
Nassau Underwriters Agency
Collins Avenue
10.2022 - Current
Processed new policies, and managed policy renewals and updates to ensure compliance with regulations.
Educated clients on coverage options, enhancing understanding of benefits.
Improved policy retention rates through attentive service and regular touchpoints with clients.
Generated renewal premiums for the upcoming policy period.
Participated in ongoing professional development opportunities to stay current on industry best practices and emerging trends in personal lines insurance.
Liaised with accounts to resolve billing errors, discrepancies, or rectify any outstanding balances.
Shift Manager
Menchies
Cable Beach
01.2019 - 01.2023
Supervised inventory of food supplies, as well as equipment status, and ensured the appropriate restocking.
Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
Developed marketing strategies to increase awareness and sales.
Assistant Broker
DHL
Coral Harbour Road
06.2018 - 08.2018
Assisted customers with inquiries and concerns about packages.
Managed documentation and compliance processes to ensure regulatory adherence.
Organized and maintained extensive filing systems for efficient document retrieval.
Education
Diploma -
Kingsway
01.2018
Bachelor of Science - Biology With Minor in Chemistry
University of The Bahamas
Poinciana Drive
AWARDS
Received a scholarship for GVI Ghana Women’s Empowerment Volunteer Program - 2018, Ministry of Education Nursing Cadet Program Completion Certificate - 2018, Nominated for National Young Leaders Conference at Envision - 2017, Certificate of Completion for Edu-Inter French School - 2015