Shanell Williams
Summary
Immigration professional with proven track record with over eight years of experience in managing immigration procedures and ensuring legal compliance. Known for strong collaboration skills and consistently delivering results under changing circumstances. Highly reliable with expertise in regulatory knowledge and case management, seeking to contribute my expertise in talent management, HR policy development, and conflict resolution to the Bahamas Technical & Vocational Institute.
Overview
15
15
years of professional experience
Work History
Human Resources Officer
Department of Immigration
01.2016 - Current
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Handled sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data of applicants or detainees.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Onboarding New Employees by training new hires on the department procedures, and policies.
Customer Service Supervisor
Jackie's Conch Shell & Jewelry
03.2012 - 01.2016
- Coached employees through day-to-day work and complex problems.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Ensuring Compliance by monitoring adherence to company policies, dress codes, and ethical standards.
- Creating Schedules by managing shift rotations and ensuring proper staffing.
- Providing Performance Feedback through coaching team members and offering constructive criticism.
Claims Representative
British American Financial
06.2010 - 03.2012
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Determined appropriateness of payers to protect organization and minimize risk.
- Improved team productivity by conducting regular training sessions on best practices in claim handling.
- Implemented customer feedback system to identify areas for improvement in claims process.
Education
Bachelor of Arts - Human Resources Management
University of The Bahamas
Poinciana Drive06-2016
Associate degree - Human Resources Management
Bahamas Technical & Vocational Institute
06-2012
High School Diploma -
Anatol Rodgers High School
Faith Avenue06-2010
Skills
- Proven Leadership Experience
- Strategic Problem Resolution
- Analytical Thinker
- Sustained Physical Performance
- Proficient in Microsoft Office Suite and similar software
- Collaborative Engagement
- Demonstrates integrity, professionalism, and discretion
- Detail-Oriented Approach
- Versatile Skill Set
- Comprehensive understanding of employment laws and regulations
Timeline
Human Resources Officer
Department of Immigration
01.2016 - Current
Customer Service Supervisor
Jackie's Conch Shell & Jewelry
03.2012 - 01.2016
Claims Representative
British American Financial
06.2010 - 03.2012
Bachelor of Arts - Human Resources Management
University of The Bahamas
Associate degree - Human Resources Management
Bahamas Technical & Vocational Institute
High School Diploma -
Anatol Rodgers High School
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