Shanika King
Freeport,Bahamas
Summary
Dynamic and dedicated hospitality professional with over 15 years of experience in luxury resorts and casino operations. Proven track record of ensuring guest satisfaction while upholding high standards of operational efficiency and regulatory compliance. Recognized for strong commitment to teamwork and adaptability to evolving needs, consistently delivering exceptional guest experiences.
Overview
1
1
Certification
Work History
Guest Services / Concierge Administrator
Grand Lucayan Resort
2021 - 2025
- Delivered exceptional service from check-in to check-out, ensuring guest satisfaction and loyalty.
- Managed concierge services including reservations, excursions, and local recommendations.
- Trained and mentored junior staff on administrative procedures and best practices for workflow management.
- Provided exceptional guest service, addressing inquiries and resolving issues promptly.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Collaborated with various departments to streamline service delivery and improve guest satisfaction.
Activities and Events Director
Island Seas Resort
2017 - 2021
- Oversaw all aspects of event planning from budgeting and vendor coordination to setup and execution.
- Boosted guest engagement through innovative programs and hands-on interaction.
- Supervised activities staff and maintained high levels of guest satisfaction.
- Led strategic initiatives to enhance guest experience and operational efficiency across resort facilities.
Surveillance Operator
Treasure Bay Casino
2015 - 2017
- - Monitored live security footage to ensure safety of patrons, staff, and casino assets.
- - Conducted investigations into suspicious activities and compliance issues.
- - Worked with management and law enforcement to resolve incidents and ensure regulatory adherence.
- - Maintained detailed logs and video documentation of all incidents.
- Maintained strict confidentiality regarding sensitive information obtained during surveillance activities to protect both patrons'' privacy and casino integrity.
Croupier / Croupier Supervisor
Treasure Bay Casino
2003 - 2015
- Operated a range of table games with a focus on accuracy, fairness, and guest service.
- Enhanced casino atmosphere by providing exceptional customer service and maintaining professionalism.
- Provided exceptional customer service, creating positive gaming experiences for patrons.
- Promoted to Supervisor and managed dealer performance, training, and shift rotations.
- Dealt cards efficiently while ensuring adherence to game rules and regulations.
Education
Associate Studies - Education
College of The Bahamas
Freeport, Grand BahamaHigh School Diploma -
Freeport Anglican High School
Freeport, Bahamas01-1995
Skills
- Guest relations management
- Event planning
- Casino table games expertise
- Surveillance operations management
- Conflict resolution
- Front desk operations
- Staff training
- Effective communication skills
- Service excellence
- Consistent work performance
- Proficient problem solving
- Adaptable to change
Certification
- Bahama Host Certificate – Ministry of Tourism
- Certified Guest Service Professional (CGSP) – Port Authority (My Grand Bahama)
- Casino Surveillance & Security Training – Treasure Bay Casino
- Casino Dealer Certification – The Royal Oasis Casino
- CPR/First Aid Certified
Timeline
Guest Services / Concierge Administrator
Grand Lucayan Resort
2021 - 2025
Activities and Events Director
Island Seas Resort
2017 - 2021
Surveillance Operator
Treasure Bay Casino
2015 - 2017
Croupier / Croupier Supervisor
Treasure Bay Casino
2003 - 2015
Associate Studies - Education
College of The Bahamas
High School Diploma -
Freeport Anglican High School
References
Available upon request.