Shaniqua Thompson McKinney
Nassau,NP
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking a role that allows me to leverage my skills in communication, teamwork, and business operations to contribute to a dynamic organization.
Overview
19
19
years of professional experience
Work History
Customer Service Assistant
Scotiabank
Nassau
02.2021 - Current
- Manage customer complaints and disputes from start to finish, ensuring thorough investigations and satisfactory resolutions.
- Analyze cases, identify root causes, and implement solutions to prevent recurring issues.
- Communicate effectively with customers, internal departments, and external partners to facilitate resolutions.
- Maintain detailed documentation of cases, ensuring compliance with policies and regulatory requirements.
Customer Service Representative/ Acting Supervisor
Scotiabank
Nassau
03.2013 - 05.2021
- Assisted customers with account openings, service requests, and general banking inquiries.
- Frequently served as an acting supervisor, overseeing daily operations and staff performance.
- Stepped in at the Assistant Manager’s desk as needed, handling escalated customer issues and operational challenges.
- Issued and pinned customer cards, balanced teller cash drawers, and processed clearing cheques.
- Provided training and guidance to junior staff, ensuring consistency in service delivery.
Teller / Acting Supervisor
Scotiabank
Nassau
12.2008 - 05.2013
- Processed customer transactions, including deposits, withdrawals, wire transfers, and general ledger balancing.
- Assisted in branch operations by ensuring accurate cash handling and fraud prevention measures.
- Promoted bank products and services to enhance customer engagement and satisfaction.
- Acted as a relief supervisor, managing teller operations and ensuring compliance with banking procedures.
Drug Counter Cashier
SuperValue
Nassau
01.2006 - 04.2009
- Maintained accurate inventory records and managed stock for high-demand items.
- Processed transactions efficiently and provided excellent customer service.
Education
High School Diploma -
RM Bailey Senior High School
06-2005
Some College (No Degree) - Sales, Service, and Marketing Certificate
The Bahamas Institution of Financial Services
Downtown Some College (No Degree) - Primary Education unfinished
College of The Bahamas
Skills
- Proficient in Microsoft Office Suite
- Strong organizational and task management skills
- Excellent communication, business writing, and email etiquette
- Dynamic problem-solver with a results-driven approach
- Dedicated team player and confident independent worker
- Adaptable to diverse business environments
Accomplishments
- Best of the Best (employee of the year) twice during my tenure.
Volunteer Work
- Volunteer work especially during Covid every morning before work, evening after work and now weekends at Bahamas Feeding Network.
Timeline
Customer Service Assistant
Scotiabank
02.2021 - Current
Customer Service Representative/ Acting Supervisor
Scotiabank
03.2013 - 05.2021
Teller / Acting Supervisor
Scotiabank
12.2008 - 05.2013
Drug Counter Cashier
SuperValue
01.2006 - 04.2009
High School Diploma -
RM Bailey Senior High School
Some College (No Degree) - Sales, Service, and Marketing Certificate
The Bahamas Institution of Financial Services
Some College (No Degree) - Primary Education unfinished
College of The Bahamas