SHANIQUE HIGGINS
NASSAU,BAHAMAS,NP
Summary
Proven Pharmacy Technician and Pharmacist Assistant at Lowe's Pharmacy, adept in drug inventory control and fostering team collaboration. Enhanced pharmacy efficiency and patient satisfaction through meticulous attention to detail and problem-solving skills. Streamlined inventory management, reducing medication errors significantly. Demonstrates a strong commitment to service quality and workflow optimization. Driven Pharmacy Technician with six years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy developments. Goal seeking, organized and dependable candidate with willingness to learn and take on added responsibilities to meet team goals. Actively pursuing higher education that will aid in personal and professional growth and development.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Lowes Pharmacy
10.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Resolved third-party billing, computer system and customer service issues.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Set up and modified patient profiles to include current medications and insurance details.
Pharmacist Assistant
Lowes Pharmacy
05.2015 - 10.2016
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Received, processed and entered prescription orders into pharmacy databases.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
- Prepared bills for clients and submitted required paperwork to insurance companies.
- Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
- Assisted with training new staff members, creating a more cohesive and knowledgeable team environment.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
- Supported operations with filing, copying and faxing.
Education
High School Diploma -
CR. Walker
School Lane2012
Skills
- Attention to Detail
- Problem-solving skills
- Drug Inventory Control
- Drug Classification Knowledge
- Drug safety
- Interpreting and Processing Medication Orders
- Verifying orders
- Interpreting orders
- Team Collaboration
- Workflow Optimization
Timeline
Pharmacy Technician
Lowes Pharmacy
10.2017 - Current
Pharmacist Assistant
Lowes Pharmacy
05.2015 - 10.2016
High School Diploma -
CR. Walker
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