Shaniska Edgecombe
Nassau,NP
Summary
A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Proactive and goal-oriented professional with excellent time management and problem-solving skills; known for reliability and adaptability.
Overview
9
9
years of professional experience
Work History
Flight Attendant
Western Air
10.2016 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Customer Service Representative Agent
Western Air
10.2015 - 10.2016
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
Education
Bachelor of Arts - Management
College of The Bahamas
New ProvidenceHigh School Diploma -
St Francis De Sales School
Abaco06-2007
Skills
- Customer Service
- Strong Work Ethic
- First Aid and CPR
- Interpersonal communications
- Reliability and punctuality
- Attention to Detail
- Conflict Resolution
- Time Management
Timeline
Flight Attendant
Western Air
10.2016 - Current
Customer Service Representative Agent
Western Air
10.2015 - 10.2016
Bachelor of Arts - Management
College of The Bahamas
High School Diploma -
St Francis De Sales School
Similar Profiles
Samantha HydeSamantha Hyde
Assistant Manager at Great Western Air AmbulanceAssistant Manager at Great Western Air Ambulance
Aram GolzarAram Golzar
Field Sales Representative at Western Air Brakes(Lynx Emissions)Field Sales Representative at Western Air Brakes(Lynx Emissions)
Kyle MillerKyle Miller
A&P Mechanic at Western Air LimitedA&P Mechanic at Western Air Limited
Lubens LouisLubens Louis
Safety & Security at Disney Cruise LinesSafety & Security at Disney Cruise Lines
Cassandra MillerCassandra Miller
Cook at BahaMar ResortCook at BahaMar Resort