Shannon Hanna
Aviation Associate
Nassau,New Providence
Summary
As a 30 year veteran in the Customer Service Industry, I have worked and served international clients on many platforms. From waitressing to foreign clientele in real estate to moving them across the aviation spectrum.
Overview
27
27
years of professional experience
12
12
years of post-secondary education
Work History
Customer Service Representative
American Airlines
Nassau, New Providence
04.2001 - Current
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
Development Office Manager
Christopher Lightbourn
Nassau, New Providence
03.1996 - 04.2001
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
Education
Accounts - Level I Accounting
New Horizon
Rosetta Street Palmdale 04.1992 - 08.1992
Pitman I & II - English Language
C. C. Sweeting Senior High School
Gregory Street, Oakes Field 09.1985 - 06.1989
T. A. Thompson Primary
Blue Hill Road 09.1977 - 06.1982
B J C - English Languag/Literature, Religious Knowledge, PhysicalEducation
T. G. Glover Junior High School
Horseshoe Drive 09.1982 - 06.1985
Skills
Complaint resolution
Report preparation
Sales expertise
Service standard compliance
Timeline
Customer Service Representative
American Airlines
04.2001 - Current
Development Office Manager
Christopher Lightbourn
03.1996 - 04.2001
Accounts - Level I Accounting
New Horizon
04.1992 - 08.1992
Pitman I & II - English Language
C. C. Sweeting Senior High School
09.1985 - 06.1989
B J C - English Languag/Literature, Religious Knowledge, PhysicalEducation
T. G. Glover Junior High School
09.1982 - 06.1985
T. A. Thompson Primary
09.1977 - 06.1982