Shantell Sweeting-Kerr
Nassau,,The Bahamas
Summary
Adaptable professional with a strong background in education, bringing exceptional communication, organizational, and problem-solving skills to the hospitality industry. Experienced in anticipating needs, delivering personalized support, and fostering positive relationships. Known for patience, empathy, and the ability to remain composed under pressure, with a talent for making guests feel valued and cared for. Skilled at managing multiple tasks, coordinating details, and providing clear, courteous guidance. Enthusiastic about creating memorable guest experiences by combining attentiveness, resourcefulness, and a genuine passion for service.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Classroom Teacher
Queen's College
Nassau, The Bahamas
2024.08 - Current
- Led after-school clubs, facilitated students' participation in extracurricular activities.
- Organized school events showcasing student talents beyond academics.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Created lesson plans and scheduled each day to promote maximum student engagement.
- Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
- Assessed student progress, provided constructive feedback for improvement.
- Planned and organized classrooms that consistently facilitated positive learning experience.
- Attended professional development sessions to stay updated with latest teaching methodologies.
- Took part in parent-teacher meetings discussing pupil progress and potential areas for improvement.
- Prepared stimulating classroom displays, encouraged student creativity and interest in subject matter.
- Fostered positive learning environment for student engagement through effective classroom management.
- Tailored homework assignments according to individual student ability level, increased understanding of complex concepts.
- Participated actively in staff development programmes, ensuring up-to-date knowledge of educational trends and practices.
- Offered after-school tutoring sessions for struggling students to prepare them for national exams.
Classroom Teacher
Ministry Of Education
2022.08 - 2024.06
- Cleveland Eneas Primary School
- Classroom Teacher
- Organised annual school plays; encouraged creativity and confidence amongst participants.
- Prepared detailed lesson plans to meet curriculum requirements.
- Coordinated parent-teacher meetings to discuss student progress and behaviour issues.
- Facilitated open lines of communication with parents, contributing to supportive school community.
- Incorporated technology into lesson plans for modern learning experiences.
- Collaborated with colleagues on interdisciplinary projects, fostering team spirit amongst staff members.
- Assisted special needs students individually, promoting inclusivity within the classroom.
- Cultivated a positive learning environment for overall student success.
- Marked assignments promptly, providing constructive feedback for improvement.
- Created lesson plans and scheduled each day to promote maximum student engagement.
- Planned lessons according to national standards to cover all requirements and prepare for standardized tests.
- Preserved the confidentiality of student records and information at all times.
- Collected, analyzed and tracked data on student progress.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
- Boosted student success by maximizing individual learning, balancing group and individual instruction models to accommodate different academic levels.
Training Associate
Princess Margaret Hospital
2011.01 - 2022.08
- Human Resources Department, Training Unit
- Training Associate
- Lesson Planning
- Staff Training
- Session Planning
- Presentations
- Processing Study Leaves
- Medical Records Department- Maternal and Child Health (Maternity Ward)
- Data Entry Clerk
- Enter vital information from maternal records for statistical purposes
- Census Clerk
- Trained in As400 Keane System, & Perinatal Information System
- Admit, Discharge, Transfer Patients & Issue Medical Record Numbers for
- Mother & Baby
- Excellent interpersonal skills between clients, staff and visitors
- Professionally greeted all patients and visitors entry to front desk, managed flow of traffic and maintained smooth operation of department
- Effectively managed and successfully resolved patient enquiries, ensuring appropriate records were maintained and all relevant personnel were informed
- Comprehend codes and physician referrals
- Maintained confidentiality of all patient's medical records
- Liaison with physicians & nurses for best patient care
- Assisted clinicians with all administrative duties
- Draft ward reports & Official hospital documents (i.e Letters, Flyers, Educational Pamphlets, Leave & National Insurance forms)
- Created daily Hospital Census Reports and developed improvements and enhancements to automate records and file systems.
- Answered incoming telephone calls and responded to patient's needs to facilitate excellent patient services
Secretary
Southern Community General Clinic
2008.06 - 2010.12
- Secretary for (Dr. Locksley Munroe)
- Maintained patient confidentiality by adhering to strict data protection policies.
- Facilitated clear communication between patients and healthcare providers.
- Promoted positive patient experience through professional telephone etiquette.
- Developed friendly relationships with patients to improve their comfort level during visits.
- Managed calendar and scheduled appointments for physicians and nurses.
- Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
- Interacting with patients and visitors daily
- Contributed to efficient stock control of medical supplies preventing shortages.
- Helped maintain cleanliness within consultation rooms, promoting healthy environment.
- Managed medical records, ensuring accuracy and accessibility.
- Liaised with pharmaceutical representatives, ensuring regular supply of necessary medicines.
- Managed over 50+ calls and patients daily.
- Drafted medical reports, letters, brochures
Education
Bachelor of Education Degree - Credit & Certified Teacher
University Of The Bahamas
2013.08 - 2018.05
High School Diploma - Honours
C. R Walker Senior High School
2005.09 - 2008.06
H. O. Nash Junior High School
2002.09 - 2005.06
Skills
- Microsoft Office Suite
- Word processing
- Spreadsheet management
- Presentation design
Certification
- Princess Margaret Hospital - Nassau, New Providence District Pan American Health Organization (Management of Working & Employment Conditions for Human Resources Certificate) - Jan.'22
- OSHAcademy Occupational Safety & Health Training (Training & Development Certificate) - Jul. '21
- Leadership Empowerment Training- Jun. '21 Time Management Training- Instructor's Certificate- May. '21 Business Writing Workshop Certificate- Jul. '20 Workplace Etiquette Certificate- April ‘13
- Service Excellence Program (QUEST) Customer Service Training- Nov. ‘12
- Professional Administrative Certification of Excellence (PACE)-Instructor's Certificate with 95% student passes May '22
- Pan American Health Organization (Management of Working & Employment Conditions for Human Resources Certificate) Training & Development Certificate) Jan. ‘22
- Professional Development Workshops for Education
REFERENCES
Available Upon Request
Accomplishments
- University of The Bahamas
- Dean’s List (2015-2018)
- President’s List (2014)
VOLUNTEER EXPERIENCE
Education Awareness Society Outreach Program, 2014-08, 2018-05, Emphasis on the importance of education in the community
Affiliations
- Reading, Writing, Art, Music, Event Planning, Cooking
Timeline
Classroom Teacher
Queen's College
2024.08 - Current
Classroom Teacher
Ministry Of Education
2022.08 - 2024.06
Bachelor of Education Degree - Credit & Certified Teacher
University Of The Bahamas
2013.08 - 2018.05
Training Associate
Princess Margaret Hospital
2011.01 - 2022.08
Secretary
Southern Community General Clinic
2008.06 - 2010.12
High School Diploma - Honours
C. R Walker Senior High School
2005.09 - 2008.06
H. O. Nash Junior High School
2002.09 - 2005.06