Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Shaquell Roberts

Nassau,The Bahamas
Shaquell Roberts

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service. Motivated to offer strong customer service and communication skills. Excels in fast-paced environments with high attention to detail and commitment to accuracy.

Overview

15
years of professional experience
10
years of post-secondary education

Work history

Bahamas Power and Light Company Limited
Nassau, The Bahamas

Clerk, Fuel and Performance And Special Project
03.2015 - Current

Job overview

  • Transcribed dictations, edited drafts and distributed to department.
  • Provided invoices and sent reminders for outstanding payments.
  • Photo copied files, scanned records and filed documents by alphabetical order and date.
  • Maintained clean and organised workstation to comply with office standards.
  • Monitored machinery, troubleshot equipment and requested maintenance and repair.
  • Greeted guests, responded to enquiries and provided instructions.
  • Answered phones, replied to emails and directed calls to appropriate department.
  • Organised events, booked conference rooms and communicated with caterers.
  • Scheduled appointments, meetings and travel accommodations for managers.
  • Monitored and purchased office supplies to maintain consistent inventory.
  • Gathered and registered information on database.
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Practiced confidentiality to adhere to company procedures.

The Pond
Nassau, The Bahamas

Barmaid/ Server
04.2023 - 09.2023

Job overview

  • Maintained bar stocks, replenishing daily as necessary.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Served guests spirits, lagers and stouts at bar.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Input orders into register, calculated bills and collected payments.
  • Collected, washed and put away glassware between guests.
  • Followed food safety and hygiene requirements to protect guests.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Served guests promptly to ensure food remained at proper temperatures.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.

Bahama Sol
Nassau, The Bahamas

Supervisor / Customer Service Representative
05.2011 - 08.2013

Job overview

  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Motivated team through providing hands-on practical support to all members of staff on duty.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Dealt with customer complaints and rectified product and service issues.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Established clear budgets and cost controls strategies to meet objectives.

The Pond Bar
Nassau, The Bahamas

Barmaid
01.2009 - 02.2011

Job overview

  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Maintained bar stocks, replenishing daily as necessary.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.

Education

Bahamas Technical Vocational Institution
Nassau, New Providence District

Foundation Degree in Science from Office Administration
01.2012 - 05.2022

University overview

Bahamas Technical and Vocational Institution
Nassau, New Providence District

Foundation Degree in Science from Human Resource Management
01.2023

University overview

Skills

  • Restocking inventory
  • Customer relations
  • Customer greeting
  • Product recommendations
  • Payment processing
  • POS operation
  • Customer service
  • Team supervision
  • Employee management
  • Operations management
  • Inventory oversight
  • Data collection and analysis
  • Inspiring leadership
  • Business administration
  • Integrative negotiation
  • Excel expertise
  • Suggestive selling
  • Strong communication
  • Organised and reliable
  • Till balancing
  • Bar cleaning and maintenance
  • Employee training
  • Courteous
  • Training and development
  • Cash reconciling

Languages

English
Fluent

Timeline

Barmaid/ Server
The Pond
04.2023 - 09.2023
Bahamas Technical and Vocational Institution
Foundation Degree in Science from Human Resource Management
01.2023
Clerk, Fuel and Performance And Special Project
Bahamas Power and Light Company Limited
03.2015 - Current
Bahamas Technical Vocational Institution
Foundation Degree in Science from Office Administration
01.2012 - 05.2022
Supervisor / Customer Service Representative
Bahama Sol
05.2011 - 08.2013
Barmaid
The Pond Bar
01.2009 - 02.2011
Shaquell Roberts