Experienced with operational strategy, effectively overseeing large-scale projects and improving productivity. Utilizes comprehensive knowledge of resource management to achieve efficient workflow. Track record of leading high-performing teams and implementing impactful process improvements.
Overview
9
9
years of professional experience
Work History
Senior Operations Manager
Foresight Security Services
05.2016 - Current
Oversaw workforce management planning, volume predictions and capacity planning.
Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
Managed employee-related issues encompassing labor, turnover and diversity.
Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Funeral Attendant
Amethyst Funeral Home
03.2023 - 09.2024
Drove company vehicles to transport remains or families to services.
Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
Set up flowers, opened and closed caskets and acted as pallbearer.
Carried flowers to hearses or limousines for transportation to churches and places of interment.
Provided personal assistance, emotional support and personal care to clients.
Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
Arranged floral tributes and lights around caskets in visitation rooms and chapels.
Funeral Attendant & Embalmers Assistant
Clarkes Funeral Home
03.2020 - 08.2022
Drove company vehicles to transport remains or families to services.
Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
Carried flowers to hearses or limousines for transportation to churches and places of interment.
Funeral Attendant
Fergusons Funeral Home
09.2018 - 06.2020
Drove company vehicles to transport remains or families to services.
Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
Set up flowers, opened and closed caskets and acted as pallbearer.
Provided personal assistance, emotional support and personal care to clients.
Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
Education
High School Diploma -
Hope Academy
Nassau, The Bahamas
Skills
Operations management
Productivity improvement
Strategic planning
Standard operating procedures
Employee engagement
Staff scheduling
Team leadership
Timeline
Funeral Attendant
Amethyst Funeral Home
03.2023 - 09.2024
Funeral Attendant & Embalmers Assistant
Clarkes Funeral Home
03.2020 - 08.2022
Funeral Attendant
Fergusons Funeral Home
09.2018 - 06.2020
Senior Operations Manager
Foresight Security Services
05.2016 - Current
High School Diploma -
Hope Academy
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