Photography
Sharmaine Griffin
Nassau
Summary
Certified training & development professional offering exceptional relationship-building and communication skills. Organized and dependable candidate with experience in reviewing documents and digital records. Effective at directing, monitoring and inspiring team members to complete accurate and timely investigations and reports. Talented in training employees, solving complex problems and making sound decisions.
Overview
15
15
years of professional experience
Work History
Information & Communications Officer
The Bahamas Agriculture & Marine Science Institute
02.2023 - Current
- Liaised effectively with others to promote ongoing execution of communication tactics with company growth
- Attended regular client meetings to report project progress and address questions
- Postings of flyers to social media pages minimum of 4 weekly
- Responded to media inquiries, arrange interviews
- Created virtual orientation of institute in PowerPoint
- Established and networked with media personnel
- Contributed to brainstorming meetings for creative excellence
- Preserve and promote company reputation among staff and clients
- Maintain records of media coverage and collate analytics and metrics
- Provide exceptional services in managing virtual communications
- Printing coordinator
Estate Agent
Realty Team Bahamas Ltd.
01.2009 - 12.2023
- Managed 10 prospective clients monthly
- Developed successful marketing strategies to promote properties and maximize exposure
- Cultivated strong relationships with agents, lenders and title companies
- Communicated with clients to understand property needs and preferences
- Set up virtual home tours, in-person visits, and open houses for properties
- Obtained agreements from property owners to place properties for sale with real estate firms
- Presented purchase offers to sellers for consideration.
- Fostered professional and cooperative working relationship with fellow estate agents to facilitate smooth transactions for all parties involved.
Recruitment Coordinator
The Bahamas Agriculture and Marine Science Institute
01.2022 - 02.2023
- Liaison with District Superintendents in Family islands
- Traveled to family islands
- Facilitated zoom meetings with family island prospective students
- Created application forms for BAMSI's 1st annual Summer Camp
- Facilitated courses and trainings creating positive environment for youth to learn and grow
- Incorporated interdisciplinary knowledge into summer camp to engage students of all learning orientations
- Creating databases
- Managing online platforms for student enrollment
- Conducted research for President
- Coordinated incoming student applications
- Conducted effective research on potential job candidates and compiled details into reports
- Improved office efficiency by effectively managing internal communications and correspondence
- Devised recruiting strategies and implemented through marketing campaigns, advertising initiatives and innovative presentations
- Supported job fairs and recruiting events
- Create innovative recruitment strategies
- Created visitation policy for BAMSI's institute
- Created room agreement policy
- Designed & Scheduled Calendar
- Conducted presentations weekly
- Reached out to qualified referral candidates to obtain applications.
Human Resources Training & Development Assistant Manager
The Bahamas Agriculture Marine Science Institute
01.2020 - 12.2021
- Managed & maintained pool of qualified applicants
- Managed training & development for Andros and Nassau staff
- Implemented and promoted business etiquette pamphlets for staff
- Managed & Reviewed short listed candidates
- Compiled employee records from individual departments to maintain central files
- Monitored and analyzed employee satisfaction survey results
- Wrote Job Letters
- Created work schedules
- Created evaluation forms
- Created Corporate office directory
- Created Employee of Quarter criteria
- Created safety committee report analysis
- Implemented Soft skills proposal for staff
- Implemented BAMSI's 1ST weight loss biggest loser program for staff
- Liaison with First Care Medical Plan
- Created Organizational charts for Nassau Office and Andros Farm Created Chain of Command Proper Protocol procedures
- Revised addendums
- Revised ID list for employees
- Conducted Digitization of HR files for staff in Nassau and Andros
- Processed employee termination paperwork at direction of supervisory staff
- Updated and maintained employee attendance records
- Set up orientations and initial training for new employees
- Created job descriptions for employee files
- Created and completed personnel action forms for hires, terminations, title changes and terminations
- Responded to employee inquiries regarding benefits and other HR topics
- Filed paperwork, sorted, and delivered mail and maintained office organization
- Answered and redirected incoming phone calls for office
- Conducted and Facilitated BAMSI's 1st Security training in Andros for 5 days
- Facilitated online professional growth workshop series for both Andros and Nassau employees
- Completed monthly reports.
Assistant Manager of Customer Service
The Bahamas Agriculture & Marine Science Institute
01.2019 - 11.2021
- Conducted performance assessments
- Training & coaching
- Leveraged data and analytics to make informed decisions and drive business improvements
- Scheduled Food Handlers Course for staff
- Conducted performance appraisals
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes
- Reviewed overdue balances and followed-up with customer support personnel to resolve root cause of delay
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Kept accurate records to document customer service actions and discussions.
Human Resources Personnel Assistant
Atlantis Resort
02.2016 - 09.2016
- Updated and maintained employee attendance records
- Assisted with Employee Engagement Index (E.E.I)
- Coordinate and Participated in Employee Enrollment (UNIFOCUS) of more than 500 plus employees
- Filed paperwork, sorted, and delivered mail and maintained office organization
- Set up orientations and initial training for new employees
- Monitored and analyzed employee satisfaction survey results
- Weekly report writing.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
Licensed Insurance Agent
Family Guardian Insurance Company
01.2012 - 01.2015
- Exceeded corporate quotas for monthly policy sales
- Brought in new business of $1500 plus
- Attended continuing education courses and workshops to gain additional insurance industry knowledge
- Prepared and reviewed insurance applications to verify compliance with regulations
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Developed and implemented marketing strategies to boost sales and increase customer base
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Investigated and processed claims swiftly to keep customers satisfied.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Conducted annual reviews of existing policies to update information.
- Conducted research and identified market trends to develop better strategies for sales.
Education
Certificate/Badge, Foundations of Leadership -
National Society of Leadership And Success
Orlando, Florida08.2023
Certificate, Introduction to Fintech -
Corporate Finance Institute
Vancouver, British Columbia08.2023
Graduate, Member of Honor Society (NSLS) -
National Society of Leadership And Success
Orlando, Florida08.2023
Certificate, Introduction to Anti-Money Laundering Regulations, CPD Certified -
Alison
Galway, Ireland07.2023
Certificate, Dealing with Difficult People in Life & Work, CPD Certified -
Alison
Galway, Ireland07.2023
Certificate, Project Management Foundations -
LinkedIn Learning
Sunnyvale, California07.2023
Graduate, Customer Service Professional in Excellence, Certified Service Professional -
Ministry of Education Bahama Host Certification
Nassau, The Bahamas12.2022
Certificate, Customer Service Award -
BAMSI
Nassau, The Bahamas08.2022
Certification, Certified Training & Development Professional -
HR Academia
Broadway, New York City06.2022
Certificate, Mastering Communication and Public Speaking, CPD Certified -
Alison
Galway, Ireland06.2022
Certificate, Exceptional Work Ethic -
BAMSI
Nassau, The Bahamas02.2022
Certificate, Business Etiquette & Communications -
Cybertech Career College
Collins Avenue, Nassau, The Bahamas06.2021
Certificate, Learn - Do-Grow Professional Workshop Series -
Devry University
Naperville12.2020
Bachelor of Arts, Business Admin & Human Resource Management -
Colorado Technical University
Colorado Springs, Colorado11.2020
Global Leadership Summit -
Cable Beach
Nassau, The Bahamas02.2020
Certificate, Certified Office Administrator -
Synergy Bahamas
Nassau, The Bahamas01.2017
Certificate, Anti-Money Laundering & Compliance Training Course -
Family Guardian Insurance Company
Nassau, The Bahamas10.2013
Certification, Certified Business Professional -
International Business Training Association
Nassau, The Bahamas01.2013
Certificate, Anti-Money Laundering & Compliance Training Course -
Family Guardian Insurance Company
Nassau, The Bahamas04.2012
Certificate & Plaque, Achievement New Agent Award -
Family Guardian Insurance Company
Nassau, The Bahamas02.2012
Certificate, License Practice and Principles of the Real Estate Course -
Bahamas Real Estate Association
Nassau, The Bahamas10.2009
High School Diploma -
Temple Christian School
Nassau, The Bahamas06.2006
Skills
- Teamwork & Collaboration
- Excellent Interpersonal Skills
- Organization and Time Management
- Report & Records Management
- AML
- Research & Investigation leadership
Contact Information
1, Nassau, The Bahamas
Personal Information
Title: B.A., CTDP
Affiliations
- Member of the National Society of Leadership & Success Honor Society
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Certification
Certified Training & Development Professional
- CTDP Designation - June 2022
- Certified Business Professional (CBP)
Interests
Travel
Community involvement
Sports
Learning languages
Dance
Cooking
Theater
Fishing
Reading
Interior design
Memory Training
Makeup
Timeline
Information & Communications Officer
The Bahamas Agriculture & Marine Science Institute
02.2023 - Current
Recruitment Coordinator
The Bahamas Agriculture and Marine Science Institute
01.2022 - 02.2023
Human Resources Training & Development Assistant Manager
The Bahamas Agriculture Marine Science Institute
01.2020 - 12.2021
Assistant Manager of Customer Service
The Bahamas Agriculture & Marine Science Institute
01.2019 - 11.2021
Human Resources Personnel Assistant
Atlantis Resort
02.2016 - 09.2016
Licensed Insurance Agent
Family Guardian Insurance Company
01.2012 - 01.2015
Estate Agent
Realty Team Bahamas Ltd.
01.2009 - 12.2023
Certificate/Badge, Foundations of Leadership -
National Society of Leadership And Success
Certificate, Introduction to Fintech -
Corporate Finance Institute
Graduate, Member of Honor Society (NSLS) -
National Society of Leadership And Success
Certificate, Introduction to Anti-Money Laundering Regulations, CPD Certified -
Alison
Certificate, Dealing with Difficult People in Life & Work, CPD Certified -
Alison
Certificate, Project Management Foundations -
LinkedIn Learning
Graduate, Customer Service Professional in Excellence, Certified Service Professional -
Ministry of Education Bahama Host Certification
Certificate, Customer Service Award -
BAMSI
Certification, Certified Training & Development Professional -
HR Academia
Certificate, Mastering Communication and Public Speaking, CPD Certified -
Alison
Certificate, Exceptional Work Ethic -
BAMSI
Certificate, Business Etiquette & Communications -
Cybertech Career College
Certificate, Learn - Do-Grow Professional Workshop Series -
Devry University
Bachelor of Arts, Business Admin & Human Resource Management -
Colorado Technical University
Global Leadership Summit -
Cable Beach
Certificate, Certified Office Administrator -
Synergy Bahamas
Certificate, Anti-Money Laundering & Compliance Training Course -
Family Guardian Insurance Company
Certification, Certified Business Professional -
International Business Training Association
Certificate, Anti-Money Laundering & Compliance Training Course -
Family Guardian Insurance Company
Certificate & Plaque, Achievement New Agent Award -
Family Guardian Insurance Company
Certificate, License Practice and Principles of the Real Estate Course -
Bahamas Real Estate Association
High School Diploma -
Temple Christian School
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