Shaval Coakley
Nassau, New Providence,Bahamas
Summary
I am a skilled IT Specialist with experience in managing network systems, data security, and troubleshooting technical issues with strong knowledge of hardware and software installation and maintenance.
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I'm also an accomplished bartender with expertise in crafting both classic and innovative cocktails, complemented by a strong background in managing bar operations and exceptional customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
Prime One Seafood & Steakhouse
Nassau
09.2023 - 11.2024
- Prepared diverse cocktails and refreshments for patrons.
- Delivered exceptional customer service by taking orders, serving meals and beverages.
- Evaluating customer needs and preferences to make recommendations.
System Administrator
Cloud Carib Bahamas
Nassau
07.2023 - 07.2024
- Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve.
- Analyzing and identifying trends in issue reporting, and devising preventive solutions.
- Mentoring other help desk personnel on hardware and software problem analysis and resolution, and providing support when more difficult problems occur.
- Initial troubleshooting for issues regarding computer applications.
- Provide routine maintenance for computer hardware, printers, and copiers.
- Responsible for the opening and closing of tickets, and providing resolution to the issue in the IT ticketing system.
- Communicate with the end user on issues reported in an accurate and timely manner.
- Assist the engineering team with the installation of equipment, and troubleshoot issues as they arise.
- Provide support and maintenance for computer systems, including diagnosis, upgrades, repairs, maintenance, and installation of all equipment and hardware devices.
- Document step-by-step training material for the end user.
- Perform upgrades for desktops, laptops, mobile phones, and any other devices.
Bench Technician
Micronet
Nassau
03.2023 - 06.2023
- Resolved challenging issues beyond the capability of fellow help desk technicians.
- Analyzing and identifying trends in issue reporting, and devising preventive solutions.
- Mentoring other help desk personnel on hardware and software problem analysis and resolution, and providing support when more difficult problems occur.
- Initial troubleshooting for issues regarding computer applications
- Provide routine maintenance for computer hardware, printers, and copiers
- Communicate with the end user on issues reported in an accurate and timely manner.
- Provide support and maintenance for computer systems, including diagnosis, upgrades, repairs, maintenance, and installation of all equipment and hardware devices.
- Document step-by-step training material for the end user
- Perform upgrades for desktops, laptops, mobile phones, and any other devices.
- Technical lead for desktop projects.
Bartender
Unwnd Restaurant & Lounge
Nassau
09.2022 - 05.2023
- Preparing alcoholic or non-alcoholic beverages for the bar and patrons.
- Interacting with customers, taking orders, serving dishes, and drinks.
- Assessing bar customers' needs and preferences, and making recommendations.
System Engineer
Providence Technology Group
Nassau
10.2022 - 03.2023
- Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve.
- Analyzing and identifying trends in issue reporting, and devising preventive solutions.
- Mentoring other help desk personnel on hardware and software problem analysis and resolution, and providing support when more difficult problems occur.
- Initial troubleshooting for issues regarding computer applications.
- Provide routine maintenance for computer hardware, printers, and copiers.
- Responsible for the opening and closing of tickets, and providing resolution to the issue in the IT ticketing system.
- Communicate with the end user on issues reported in an accurate and timely manner.
- Assist the engineering team with the installation of equipment, and troubleshoot issues as they arise.
- Provide support and maintenance for computer systems, including diagnosis, upgrades, repairs, maintenance, and installation of all equipment and hardware devices.
- Document step-by-step training material for the end user.
- Perform upgrades for desktops, laptops, mobile phones, and any other devices.
IT Field Technician
Aetos Holdings Limited
Nassau
01.2022 - 10.2022
- Troubleshooting and resolving problems with POS, KDS, and HME hardware and software.
- Analyzing and identifying trends in issue reporting, and devising preventive solutions.
- Mentoring, assigning, and responding to service tickets sent to the IT Department.
- Initial troubleshooting for issues regarding computer applications
- Provide routine maintenance for computer hardware, printers, and copiers
- Responsible for the opening and closing of tickets, and providing resolution to the issue in the IT ticketing system.
- Communicate with the end user on issues reported in an accurate and timely manner.
- Assist the IT Operations team with the installation of equipment, and troubleshoot issues as they arise.
- Provide support and maintenance for computer systems, including diagnosis, upgrades, repairs, maintenance, and installation of all equipment and hardware devices.
- Document step-by-step training material for the end user
- Perform upgrades for desktops, laptops, mobile phones, and any other devices.
- Technical lead for desktop projects
- Act as a technical liaison between the Service Desk, Systems, Project, DevOps, and the Operations team.
Service Desk Support Specialist - Level 3
Colina Insurance Limited
Nassau
01.2013 - 01.2022
- Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve
- Analyzing and identifying trends in issue reporting, and devising preventive solutions.
- Mentoring other help desk personnel on hardware and software problem analysis and resolution, and providing support when more difficult problems occur.
- Initial troubleshooting for issues regarding computer applications
- Provide routine maintenance for computer hardware, printers, and copiers
- Responsible for the opening and closing of tickets, and providing resolution to the issue in the IT ticketing system.
- Communicate with the end user on issues reported in an accurate and timely manner.
- Assist the IT Operations team with the installation of equipment, and troubleshoot issues as they arise.
- Provide support and maintenance for computer systems, including diagnosis, upgrades, repairs, maintenance, and installation of all equipment and hardware devices.
- Document step-by-step training material for the end user
- Perform upgrades for desktops, laptops, mobile phones, and any other devices.
- Train, coach, and mentor Service Desk Technicians (Level 1/2).
- Technical lead for desktop projects
- Assist with the orientation of new employees.
- Act as a technical liaison between the Service Desk, Systems, Project, DevOps, and the Operations team.
Bartender
Lukka Kairi Waterfront Bar & Grill
Nassau
08.2010 - 01.2012
- Preparing alcoholic or non-alcoholic beverages for the bar and patrons.
- Interacting with customers, taking orders, serving dishes, and drinks.
- Assessing bar customers' needs and preferences, and making recommendations.
Education
Associate of Science - Information Technology Management
Bahamas Technical And Vocational Institute (BTVI)
Nassau01-2015
High School Diploma -
C.V. Bethel Senior High School
01-2010
Junior High School Diploma -
S.C McPherson Junior High School
01-2007
Skills
- Information Technology System Management
- IT Infrastructure Administration
- Virtualization Solutions
- Technical Issue Resolution
- Technical Diagnostics
- Technical Application Support
- Technical Problem Diagnosis
- Cybersecurity Management
- System Troubleshooting Expertise
- Inventory Management
- Customer Relations
- Crafting Cocktails
- Hardware Troubleshooting
Certification
- Connect and Protect: Networks and Network Security Course Certification
- Veeam Technical Sales Professional Certification
- Tools of the Trade: Linux and SQL Course Certification
- Foundations of Cybersecurity by Google Course Certification
- Technical Support Fundamentals by Google Course Certification
- VMware Academy: Cloud & Virtualization Concepts Course Certification
- VMware Academy: Software Defined Storage Concepts Course Certification
- VMware Academy: Network Virtualization Concepts Course Certification
- VMware Academy: Technical Sales Professional Course Certification
- LOMA Associates Designation Course Certification
- Microsoft 365 Fundamentals Certification: MS-900
- Microsoft AZ-900 Certification: Azure Fundamentals
- AS400 Advanced Operational Training Course Certification
- CompTIA Network+ Certification
- CompTIA A+ Certification
- Microsoft Modern Desktop Administrator MD-100 & MD-101 Certification
Timeline
Bartender
Prime One Seafood & Steakhouse
09.2023 - 11.2024
System Administrator
Cloud Carib Bahamas
07.2023 - 07.2024
Bench Technician
Micronet
03.2023 - 06.2023
System Engineer
Providence Technology Group
10.2022 - 03.2023
Bartender
Unwnd Restaurant & Lounge
09.2022 - 05.2023
IT Field Technician
Aetos Holdings Limited
01.2022 - 10.2022
Service Desk Support Specialist - Level 3
Colina Insurance Limited
01.2013 - 01.2022
Bartender
Lukka Kairi Waterfront Bar & Grill
08.2010 - 01.2012
Associate of Science - Information Technology Management
Bahamas Technical And Vocational Institute (BTVI)
High School Diploma -
C.V. Bethel Senior High School
Junior High School Diploma -
S.C McPherson Junior High School
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