Shavonne Forbes
Dynamic leader with extensive experience in hospitality management, notably as General Manager at Katsuya Baha Mar. Excelled in operations management and team building, enhancing customer relations and achieving significant performance improvements. Skilled in strategic planning and vendor relationships, consistently meeting goals with innovative solutions. Proven track record in staff training and development, driving excellence across all service levels. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
General Manager
4 Years 4 MonthsCreate Floor Plan
Create SOP
Payroll
Team Schedules
Infor approvals
Evention approvals
Purchasing through Birchstreet
Local and International Vendor purchases
Uniform design and purchase
Menu Cover design and purchase
Check presenter design and purchase
Bar display design and purchase
Restaurant furniture purchase and Maintenance
Inventory count
Beverage reconciliation
Menu edits through Adobe Acrobat
Reservation platform eg; Sevenrooms, Opentable and RTR
Operational Expense Invoice submittal
Performance reviews and evaluations
Weekly GL audit
Monthly P&L Critique and Presentation
Assistant General Manager
1 Year 1 MonthRestaurant Manager
1 Year 5 MonthsRestaurant Manager
3 MonthsAssistant Manager
1 YearTime Management approval
Purchase F&B, O.S&E
Menu Building
Quality control
Payroll
Customer relations
Maintenance of Restaurant
Team Building
Scheduling
P&L critique
Food Runner
11 MonthsPrep Cook
11 MonthsSupervisor
4 Years 8 MonthsDaily Operation
Employee Financials
Cash Payouts
Data Entry
Maintenance Manager
Manage Cashiers and Security
Sales Clerk
2 Years 9 MonthsServer
2 Years 5 MonthsTable server
POS entries of Food & Beverage
Multi-tasking
Guest satisfaction
Choreographer for dance routines
Entertainment assistant
Employee Financials
Housekeeping Room Attendant
2 Years 2 MonthsAssistant Manager
2 Years 5 MonthsScheduling
Purchasing
Payroll
Daily Operations
Education
High School Diploma
Skills
Software
- Microsoft Word
- Excel
- PowerPoint
- Symphony
- Oracle
- Avero
- Adobe Acrobat
- Opera