Shawnae Bethel
James Cistern
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Rochelle Hannah. Proven ability to enhance guest engagement and resolve issues empathetically, leading to increased loyalty. Experienced in cash handling and performance improvement, consistently delivering outstanding service in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Server
Rochelle Hannah
Eleuthera Bahamas
08.2024 - 11.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Hartley Bootle
Eleuthera Bahamas
02.2024 - 07.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Bartender
Santee Johnson
Eleuthera Bahamas
07.2023 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Central Eleuthera High School
Palmetto Point Eleuthera Bahamas Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Performance improvement
Languages
Spanish
Intermediate (B1)
Timeline
Server
Rochelle Hannah
08.2024 - 11.2025
Customer Service Representative
Hartley Bootle
02.2024 - 07.2025
Bartender
Santee Johnson
07.2023 - 11.2023
High School Diploma -
Central Eleuthera High School