Sheena Morant
Phoenix Vista, Gregory Park
Summary
Highly motivated Professional with over 20 years experience in Customer Care and Administrative Duties by providing high-level support to Senior Executives. To work in a challenging professional environment whereby I am able to utilize my interpersonal and problem solving skills and analytical abilities to add value to the company.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative & Cashier
Massy Distribution Jamaica Limited
01.2022 - Current
- Process inbound calls querying costs of products and services
- Cashiering and inventory
- Daily reconciliation of all cash
- Weekly reconciliation of all transactions on bank account that reflects in POS system
- Assist manager with month end report
- Outbound calls to attract prospective customers
- Handle confidential information and documents with discretion and maintain their proper organization
Warehouse Attendant
Massy Distribution Jamaica Limited
01.2015 - 01.2022
- Reconciliation of inventory management and merchandising.
- Prepare supply orders and packing boxes in delivery area
- Ensuring compliance of quality and safety practices and procedures
Administrative Assistant and Inventory Clerk
Lesco Bell Limited (Digicel Dealer)
01.2013 - 01.2015
- Assisted executive secretary in managing and coordinating schedules, meetings, and travel arrangements for senior executives
- Conducted research and prepared reports on various topics related to the company's operations and industry trends
- Provided daily reconciliations of good packaged and prepared. Keeping good record in excel files.
Customer Service Representative
Sangster’s Book Store
01.2003 - 01.2013
- Assisted customers with price enquiries, orders and queries
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Assisted with cashiering
Education
Bachelor Of Science - Business Administration And Management
University of Technology
05.2026
High School Diploma - undefined
Wolmer’s High School for Girls
01.2003
Skills
- Strong organizational and time-management skills
- Proficient in Microsoft Suite ( Excel, Word, Power Point etc)
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Time Management skills
- Technologically Savvy
Certification
- Certification in Excel Handling 2023
- Compliance certification ( KYC) 2021
Timeline
Customer Service Representative & Cashier
Massy Distribution Jamaica Limited
01.2022 - Current
Warehouse Attendant
Massy Distribution Jamaica Limited
01.2015 - 01.2022
Administrative Assistant and Inventory Clerk
Lesco Bell Limited (Digicel Dealer)
01.2013 - 01.2015
Customer Service Representative
Sangster’s Book Store
01.2003 - 01.2013
High School Diploma - undefined
Wolmer’s High School for Girls
Bachelor Of Science - Business Administration And Management
University of Technology
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