Sheena Stubbs
Nassau
Summary
Professional with experience in business development, prepared to make meaningful impact. Strong focus on team collaboration and achieving results. Skilled in market research, lead generation, and client relationship management. Reliable and adaptable to changing needs, ensuring seamless execution of business strategies. Strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Rep/Deli Cook
Pilot Flying J Travel Center
03.2025 - 11.2025
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout areas to enhance shopping experience.
- Assisted in training new staff on cash handling procedures and store policies.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Prepared high-quality deli products, ensuring compliance with food safety standards.
Print Associate
Staples, The Office Supply Superstore
06.2024 - 03.2025
- Operated digital printing equipment to produce high-quality printed materials.
- Collaborated with design team to ensure adherence to specifications and client expectations.
- Maintained inventory of printing supplies, ensuring availability for production needs.
- Implemented quality control measures to verify accuracy and consistency in print outputs.
- Assisted in training new staff on equipment operation and safety protocols.
- Troubleshot printing issues, minimizing downtime and maintaining production schedules.
Market Development & Business Development Intern
My Creative Break
12.2023 - 05.2024
- Worked well in a team setting, providing support and guidance.
- Visit existing referral sources to maintain and grow partner relationships.
- Updates prospects, clients, and referral sources database for contact/and or mailing lists.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Attended networking events to promote and market company's brand.
Customer Service Representative
Island Specialty Foods Ltd
07.2022 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
Server
Tasty's Caribbean Delight
12.2021 - 05.2022
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Administrative Assistant
Bet Vegas Casino
04.2018 - 04.2020
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
High School Diploma -
Doris Johnson Senior High
Nassau, The Bahamas06.2017
College Diploma in Business Management Coop - Business Administration And Management
Greystone College
Toronto, Canada06-2024
Skills
- Customer Service
- Report Creation
- Conflict Mediation
- Retail Marketing
- Work ethic and integrity
- Customer assistance
- Patience and empathy
- Time management skills
Accomplishments
Student Ambassador Award
Certificate of completion for soft skills/work dynamics sessions
Certification
- Certificate of Appreciation as the most motivated employee
- Certificate of completion for soft skills/work dynamics sessions.
- Certificate of Achievement as Student Ambassador
Additional Information
Reference Upon Request
Languages
English
Native or Bilingual
Timeline
Customer Service Rep/Deli Cook
Pilot Flying J Travel Center
03.2025 - 11.2025
Print Associate
Staples, The Office Supply Superstore
06.2024 - 03.2025
Market Development & Business Development Intern
My Creative Break
12.2023 - 05.2024
Customer Service Representative
Island Specialty Foods Ltd
07.2022 - 06.2023
Server
Tasty's Caribbean Delight
12.2021 - 05.2022
Administrative Assistant
Bet Vegas Casino
04.2018 - 04.2020
High School Diploma -
Doris Johnson Senior High
College Diploma in Business Management Coop - Business Administration And Management
Greystone College