Shenique Braynen-Rolle
Nassau,NP
Summary
Financial professional with ten years of banking experience. Extensive knowledge of banking operations, initiating, and maintaining business accounts, and building professional relationships with future account holders. Reliable team member. Provide coaching and team building strategies to colleagues. Resourceful, engaging, and analytical. Excellent problem solving and negotiating skills. Exceptional understanding of assessing foreign exchange transactions, payroll inquiries and processing. Extremely comfortable and confident interacting with all levels of organization, as well as the public. Proficient in oral and written communication. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Operations Manager
Abaco Steam Press
01.2022 - 08.2023
Security System Supervisor
Bahamar Resort
09.2018 - 06.2020
- Prepare weekly Schedule, approve Vacation, sick leave and assign tasks.
Account Services Agent-Transaction Processing & Servicing
RBC Royal Bank (Bahamas) Ltd.
05.2015 - 07.2018
- Data Entry, Assist with the timely completion of revision or updates to job aids, Monitor assigned generic box daily and file instruction forms and source documents daily, Monitor generic boxes daily as outlined below and process same until 4pm, Ensure retention procedures as outlined in Enterprise Record Management folio are observed and dates for relevant reports affixed, Ensure all irregularities are addressed with the branches on an immediate and regular basis; escalating to Manager as is necessary, Monitor Bahamas & TCI Royal Online Gold queue daily to obtain draft processing request for completion by 2pm same day, Ensure the proper documentation / invoices/Central Bank of The Bahamas approvals are in order prior to processing Foreign Sale transactions against BSD in accordance with RBC delegated authorities, Performs End of Day drafts balancing, Ensures that record of draft bulk supply is accurate and Team Leader is advised in advance to place new order, Balance and process USD daily settlements by 3 p.m., Ensures Timely processing of payment items to maximize client experience, Create outgoing NACHA files to be dropped off at the gateway at established times, Follow-up on outstanding payroll items daily in GL Suspense accounts as necessary to mitigate unnecessary financial risk, Follow-up on outstanding Manual Payroll items and investigations ensuring resolution within 24 hours, Process Government Salary Assignment within 1 business day after receipt, Process all outgoing MT103 local BESS messages by 2:30 p.m., Process all outgoing MT202 local BESS messages by 3:30 p.m., Review ECR 165 Deposits Daily maturities List ensuring all adjustments are action and rate changes are escalated daily, Input local wires from SOR400 & SOR405 reports by 12 noon and foreign wires from SOR400 and SOR405 by 10:30 a.m
- And forward to the various service partners
Customer Service Representative (Complex)
RBC Finco, Carmichael Road Branch
04.2008 - 05.2015
Beverage Cart Supervisor
Blue Sharks Golf Club
01.2007 - 01.2008
Tower Manager
Harbourside Resort at Atlantis
01.2005 - 01.2007
Education
Business Accounting -
Bahamas Institute of Financial Services
Bahama Host Certified Service Professional -
Bahamas Institute of Financial Services
Business 101 Certificate -
Bahamas Institute of Financial Services
Company Law Practice & Administration Stage 1 -
Bahamas Institute of Financial Services
International Advanced Certificate in Anti-Money Laundering -
Bahamas Institute of Financial Services
Business Communication -
Bahamas Institute of Financial Services
S. C. McPherson High School
Carmichael Primary
T.A. Thompson Primary
Skills
- Teamwork and Co-operation
- Problem Solving
- Leadership
- Initiative & Pro-activity
- Strong written and oral communication skills
- Speed and accuracy
- Organizational skills
- Proficient in Microsoft Office
- Ability to manage multiple priorities
- Strong customer relationship skills
- Good listening skills
- Negotiation
- Management Training
- Staff Management
- High-Pressure Environments
References
Provided upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Operations Manager
Abaco Steam Press
01.2022 - 08.2023
Security System Supervisor
Bahamar Resort
09.2018 - 06.2020
Account Services Agent-Transaction Processing & Servicing
RBC Royal Bank (Bahamas) Ltd.
05.2015 - 07.2018
Customer Service Representative (Complex)
RBC Finco, Carmichael Road Branch
04.2008 - 05.2015
Beverage Cart Supervisor
Blue Sharks Golf Club
01.2007 - 01.2008
Tower Manager
Harbourside Resort at Atlantis
01.2005 - 01.2007
Business Accounting -
Bahamas Institute of Financial Services
Bahama Host Certified Service Professional -
Bahamas Institute of Financial Services
Business 101 Certificate -
Bahamas Institute of Financial Services
Company Law Practice & Administration Stage 1 -
Bahamas Institute of Financial Services
International Advanced Certificate in Anti-Money Laundering -
Bahamas Institute of Financial Services
Business Communication -
Bahamas Institute of Financial Services
S. C. McPherson High School
Carmichael Primary
T.A. Thompson Primary