Shernique Stuart

• Responsible for patient registration, Entered patient information into computerized database, Performed daily clerical tasks such a filing and inquires

• Installed cabling, wireless routers and telephone systems for data communications networks.
• Ran cabling and installed data drops for new node installations.
• Troubleshot hardware and software to determine and rectify network problems.
• Supported users both local and by phone with problem resolution and education.
• Supported end-users by providing prompt technical assistance, enhancing overall satisfaction levels.
• Maximized system functionality by configuring new equipment according to established guidelines.
• Assisted in the successful rollout of new software releases, ensuring seamless integration with existing systems.
• Provided training for new software introduced to the institute.
• Assisted in inventory management, including receiving shipments, organizing backroom stock, and conducting periodic inventory audits for accuracy.
• Received, counted and inspected inventory.
• 
  

Enhanced customer satisfaction by promptly addressing and resolving technical issues.

• Maintained accurate records of all customer interactions in the ticketing system for future reference.
• Provided exceptional customer service through active listening and empathetic communication skills.
• Conducted regular maintenance tasks on computer systems, reducing downtime caused by technical issues.
• Achieved high first-call resolution rates by effectively diagnosing and addressing technical problems.
• Managed high call volumes, maintaining professionalism and composure under pressure.
• Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
• Diagnosed and troubleshot hardware, software and network issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Installed and configured operating systems and applications.
• Configured hardware, devices, and software to set up work stations for employees.
• Created user accounts and assigned permissions.
• Generated reports to track performance and analyze trends.
• Terminate network cables.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Install surveillance system.
• Maintained office PCs, networks and mobile devices.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
• Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
• Assisted in migrating critical infrastructure to cloud-based solutions, reducing overhead costs while increasing scalability and performance capabilities.
• Monitored system performance to identify potential issues.
• Purchased new inventory according to forecasted needs.
• Communicated with vendors regarding inventory needs.
• Maintained consistent communication with stores and suppliers to confirm and track orders.
• Increased profitability by analyzing spend data and identifying opportunities for cost reduction.
• Assisted in developing annual budgets based on historical spend data, projected needs, and company objectives for responsible cost management practices during the fiscal year.
• Improved ticket resolution rates with thorough troubleshooting and problem-solving skills.

• Assist in hardware and software upgrade, Add or update programs to PCs for staff, Report problems that need to be repaired, Provide technical assistance to staff officers, Respond to work calls, Inventory Management, Projector Installation, Wire crimping, Reception, Telephone operator, Face to face interaction with customers/ staff/ students, Walk customers through problem solving process

• Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
• Retrieve files as necessary.
• Clean and maintain file space,.
• Create new entries for patients as needed.